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**Driver Operations Manager**, **Logistics Team Lead**, **Transportation Manager**, **Operations Supervisor**, **Freight Manager**

2 months ago

Sparrows Point, Maryland, United States Paper Transport Full time

We are seeking a seasoned leader to oversee a team of drivers and ensure seamless logistics operations. As a key member of our Paper Transport team, you will be responsible for driving business growth and excellence in customer service.

  • **Supervise and Motivate**: Directly supervise a team of 30-40 drivers, routes, and services to deliver exceptional customer experiences and maintain a safe working environment.
  • **Build Strong Relationships**: Foster strong relationships with your driver team through integrity, accountability, and open communication.
  • **Dispatch and Freight Management**: Safely dispatch drivers and freight in accordance with company policy and federal guidelines, ensuring compliance and efficiency.
  • **Performance Coaching**: Conduct regular coaching on Key Performance Indicators (KPIs) to include safety, performance, and equipment maintenance, driving team success and compliance.
  • **Freight Re-Work and Change Management**: Assist planners in re-working freight and manage change communication to ensure seamless operations.
  • **Customer Service**: Respond to internal and external customer needs, resolving issues and exceeding expectations.
  • **Driver Retention and Development**: Coach your driver team to success and safety compliance, focusing on retention and growth.
  • **Critical Thinking**: Think critically in a dynamic industry, providing solutions to driver needs and issues.
  • **Partnerships and Collaboration**: Partner with drivers, planners, and customer service to meet customer and service expectations.
  • **Financial Management**: Approve driver pay and driver bill of lading (BOL) submission, ensuring accuracy and compliance.

Paper Transport offers a comprehensive benefits package, including:

  • Base salary: $50,000 - $60,000
  • Profit-sharing up to 8%
  • Medical, Dental, and Vision insurance
  • Employer contributions to your Health Savings Account
  • Paid Time Off
  • Short-term disability and long-term disability
  • Company-paid life insurance / AD&D
  • 401(k) with company match up to 3%
  • Drive Your Wellbeing program (third-party nurse partner available at no cost for financial, emotional, and physical wellbeing support)
  • Employee Assistance Program (EAP)
  • Ongoing training and employee development opportunities
  • Ability to work remotely (hybrid)