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Healthcare Customer Service Specialist
2 months ago
Recognized as a premier workplace for three consecutive years, our mission is to enhance women's health through a dedicated and innovative community of over 400 professionals across nearly 200 health centers. Our expanding network includes OB/GYN specialists, breast health facilities, high-risk pregnancy services, laboratories, urogynecology, and fertility support. Together, we prioritize women's health by providing tailored care that empowers them to lead healthier, more fulfilling lives.
Position Overview
We are seeking a Patient Service Representative (PSR) to uphold our commitment to delivering exceptional OB/GYN services. The role encompasses various responsibilities aimed at ensuring a seamless experience for our patients.
Key Responsibilities:
- Professionally manage incoming calls, retrieving messages from the answering service and directing them appropriately.
- Welcome patients and visitors, providing assistance and directing them as necessary.
- Communicate financial obligations to patients and accurately collect copayments.
- Handle registration tasks for both new and returning patients.
- Schedule appointments in accordance with established guidelines and finalize the previous day's patient schedules.
- Maintain patient confidentiality at all times.
- Follow infection control and safety protocols, ensuring compliance with HIPAA regulations.
- Offer support at various care centers as required.
- Perform additional duties as assigned.
- Ability to adapt to evolving priorities and business demands.
- Exhibit flexibility and composure in a dynamic environment.
- Deliver outstanding customer service.
- Thrive in a fast-paced, innovative setting.
- Prioritize team success over individual recognition.
- Commit to a full-time work schedule.
- Eligibility for full-time benefits starting the first of the month following hire.
- Immediate 401(k) matching contributions with no vesting period.
- Generous paid time off, including additional time for volunteer activities.
- Choice of multiple health insurance plans with low premiums.
- Access to Axia providers at minimal or no cost through our insurance.
- Company-paid life insurance and short- and long-term disability coverage.
- Complimentary counseling services for employees and their families.
- Additional insurance options available, including dental, vision, and more.
At Axia Women's Health, we are dedicated to fostering a community where all individuals feel empowered to express their authentic selves. We embrace diversity in gender, race, ethnicity, ability, and sexual orientation, celebrating the unique experiences and perspectives of every individual.
