Senior Technical Services Specialist

2 days ago


Wayne, Pennsylvania, United States Compass Group, North America Full time
About Compass Group

Compass Group, North America is a leading foodservice management and support services company, with a strong commitment to delivering exceptional customer experiences.

Job Summary

The Senior Technical Services Specialist provides critical computing services and support to corporate and field associates, including VIP and executive level associates. This hybrid role requires in-office presence three days a week, with flexibility based on business needs.

Key Responsibilities
  • Expertise in Microsoft Windows, Office, Apple OS, browsers, and Compass Group applications.
  • Skilled in networking, Active Directory, Exchange, O365 administration, Intune, and mobile device management.
  • Subject matter expert and point of escalation for IT issues, with a focus on troubleshooting devices and applications.
  • Provide general training on technology use for VIP associates.
  • Assist with associate relocations to new offices/cubicles as needed.
  • Support office video conference, audio-visual, and network infrastructure as needed.
  • Collaborate with IT and business teams to enhance processes and applications.
Requirements
  • Strong written and verbal communication abilities.
  • Critical thinking, problem-solving, and delivering exceptional customer service.
  • Adaptability in fast-paced environments and conveying technical concepts.
  • Maintaining clear and consistent communication with associates.
Benefits
  • Medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, and holiday time off.
  • Associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, and flexible spending accounts.


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