Support Analyst, Partner Care

6 days ago


Orlando, Florida, United States NBCUniversal Full time
Job Title: Support Analyst, Partner Care

At NBCUniversal, we're looking for a highly skilled Support Analyst to join our Partner Care team. As a Support Analyst, you will be responsible for providing technical support to our course partners, ensuring they have the best possible experience with our golf software products.

Key Responsibilities:
  • Provide technical support to course partners via phone, email, and remote desktop sessions
  • Troubleshoot and resolve product and IT-related cases, including installation and configuration of NBC Sports Next Golf software products
  • Work with cross-functional teams to resolve complex technical issues
  • Develop and maintain knowledge of NBC Sports Next Golf software products and related technologies
  • Collaborate with internal stakeholders to identify and implement process improvements
Requirements:
  • 2+ years of relevant experience in a technical/software operations or help-desk environment
  • IT certifications required: A+, Network+, CompTIA Cloud+
  • Advanced TCP/IP, LAN, WAN knowledge
  • Intermediate understanding of cloud environments & cloud networking (VLAN & Azure)
  • Prior experience supporting software programs running SQL databases
  • Prior experience supporting FinTech, or as a Payment Facility vendor
  • Prior experience supporting Cloud Based and/or Wi-Fi connected SAAS platforms
  • Working knowledge installing and troubleshooting MS Windows 11 & 10 OS
  • Ability to install and troubleshoot hardware
Preferred Qualifications:
  • College degree in Computer Science, Information Technology, or a related field, or equivalent work experience
  • Prior experience with NBC Sports Next software, or supporting cloud-based or locally hosted SAAS products
  • Familiarity with golf preferred, or previous experience with golf and technology products strongly desired
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to work with a leading media and entertainment company


  • Orlando, Florida, United States NBCUniversal Full time

    About the RoleWe are seeking a highly skilled and experienced Support Analyst to join our Partner Care team at NBCUniversal. As a Support Analyst, you will be responsible for providing technical support and solutions to our course partners, ensuring they have a seamless experience with our golf software applications.Key ResponsibilitiesProvide advanced...


  • Orlando, Florida, United States OneRail Full time

    Job DescriptionOneRail is seeking a skilled Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for providing exceptional customer support and resolving technical issues in a timely and efficient manner.Key Responsibilities:Provide technical support to customers via phone, email, and chatResolves technical...


  • Orlando, Florida, United States 4 Corner Resources Full time

    Job Title: Senior System Support AnalystThe Senior System Support Analyst plays a critical role in supporting the Supply Chain/Maintenance functions within the organization. This position requires a deep understanding of data analysis, process improvement, and project management.Key Responsibilities:Analyze and interpret large datasets to identify issues and...


  • Orlando, Florida, United States 4 Corner Resources Full time

    Job Title: Senior System Support AnalystThe Senior System Support Analyst plays a critical role in supporting the Supply Chain/Maintenance functions within the organization. This position requires a deep understanding of data analysis, process improvement, and project management.Key Responsibilities:Analyze and interpret large datasets to identify issues and...


  • Orlando, Florida, United States 4 Corner Resources Full time

    Job SummaryThe Senior System Support Analyst plays a pivotal role in supporting the Supply Chain/Maintenance functions within the organization. This position requires a deep understanding of data analysis, process improvement, and project management. The Senior System Support Analyst is responsible for managing large-scale data projects, troubleshooting...

  • Systems Analyst

    2 days ago


    Orlando, Florida, United States GLOTECH, Inc. Full time

    Job Title: Systems AnalystGLOTECH, Inc. is a leading provider of information technology and advanced engineering services. We are seeking an experienced Systems Analyst to support our corporate office in Orlando, FL.Job SummaryThe Systems Analyst will be responsible for receiving and documenting major incident and request management issues. This includes...


  • Orlando, Florida, United States Qwalifize LLC Full time

    Job SummaryQwalifize LLC is seeking a skilled Communications Analyst to provide administrative support for voice and data network communications. This role involves serving as a single point of contact for all voice and data work requests and acting as Project Manager for all voice and data cabling projects.Key ResponsibilitiesAdministrative Support: Receive...


  • Orlando, Florida, United States IT Avalon Full time

    Business Analyst Role at IT Avalon **Job Summary:** We are seeking a skilled Business Analyst to join our team at IT Avalon. As a Business Analyst, you will play a critical role in gathering and documenting business and technical requirements, working closely with stakeholders and developers to ensure successful project outcomes. **Key...

  • Senior Credit Analyst

    2 weeks ago


    Orlando, Florida, United States First Horizon Bank Full time

    About the RoleWe are seeking a highly skilled Senior Credit Analyst to join our team at First Horizon Bank. As a Senior Credit Analyst, you will provide high-level analytical support in underwriting and analyzing commercial credit facilities, assisting Portfolio Managers and Relationship Managers in managing customer relationships.Key...


  • Orlando, Florida, United States First Horizon Bank Full time

    Job SummaryWe are seeking a highly skilled Senior Credit Analyst to join our team at First Horizon Bank. As a Senior Credit Analyst, you will provide high-level analytical support in underwriting and analyzing commercial credit facilities, assisting Portfolio Managers and Relationship Managers in managing customer relationships.Key ResponsibilitiesInterpret...

  • Data Analyst

    6 days ago


    Orlando, Florida, United States Loyal Source Government Services Full time

    About the RoleWe are seeking a highly skilled Data Analyst to join our team in Orlando, FL. As a Data Analyst, you will be responsible for developing, implementing, and maintaining leading-edge analytics systems.Key ResponsibilitiesDevelop and maintain databases by acquiring data from primary and secondary sources.Create and maintain rich interactive...

  • GIS Analyst

    1 week ago


    Orlando, Florida, United States Orange County Property Full time

    Job SummaryOrange County Property is seeking a highly skilled GIS Analyst to join our team. As a GIS Analyst, you will play a critical role in maintaining and enhancing our geographic information system (GIS) programs and databases. You will analyze GIS data, develop and maintain geoprocessing scripts and models, and design and integrate databases within the...


  • Orlando, Florida, United States Net Conversion Full time

    About the RoleThe Senior Analyst, Advanced Analytics is a highly skilled and data-driven team member who will play a key role in developing and executing our partner's media campaigns as well as Net Conversion's company-wide strategies that support business goals and objectives.This role will lead efforts to gather, analyze, and compile data needed to...

  • Financial Analyst

    3 weeks ago


    Orlando, Florida, United States Universal Orlando Resort Full time

    {"title": "Financial Analyst", "content": "Job Summary:As a Financial Analyst at Universal Orlando Resort, you will play a key role in providing analytical, data mining, and reporting functions for Operational Finance – Marketing and Sales. You will partner with various business operators and finance areas to deliver high-quality customer service while...


  • Orlando, Florida, United States Hilton Grand Vacations Full time

    Financial Planning AnalystAt Hilton Grand Vacations, we're seeking a highly skilled Financial Planning Analyst to join our team in Orlando, FL. As a key member of our Financial Planning and Analysis team, you'll play a critical role in driving business growth and success.About the Role:The Financial Planning Analyst will be responsible for assisting in the...

  • Systems Analyst

    4 weeks ago


    Orlando, Florida, United States GLOTECH, Inc. Full time

    {"title": "Job Description", "content": "Job SummaryGLOTECH, Inc. is seeking an experienced Systems Analyst to support the corporate office of United Parks & Resorts located in Orlando, FL. The successful candidate will be responsible for receiving and documenting major incident and request management issues supporting the corporate office.Key...


  • Orlando, Florida, United States Creative Financial Staffing Full time

    About the Company and Sr Financial Analyst OpportunityCreative Financial Staffing is proud to partner with one of the most recognizable and successful brands in the hospitality industry. This esteemed company is one of the 50th largest private employers in America, with a rich history spanning over 80 years. With a strong focus on employee development, they...


  • Orlando, Florida, United States Sunrise Systems Full time

    Job Title: Optimization AnalystJoin our team at Sunrise Systems as an Optimization Analyst, where you will play a crucial role in enhancing and innovating the guest experience at Universal Orlando Resort and Universal Studios Hollywood.Key Responsibilities:Design and execute A/B tests across multiple channels to improve key performance metrics.Collaborate...

  • Systems Analyst

    4 weeks ago


    Orlando, Florida, United States GLOTECH, Inc. Full time

    {"title": "Job Description", "content": "Job SummaryGLOTECH, Inc. is seeking an experienced Systems Analyst to support the corporate office of United Parks & Resorts located in Orlando, FL. The ideal candidate will have a strong background in IT and excellent customer service skills.Key ResponsibilitiesMonitor systems for equipment failure, errors in...


  • Orlando, Florida, United States Milestone Technologies, Inc. Full time

    Job Title: Technical Business AnalystWe are seeking a highly skilled Technical Business Analyst to join our team at Milestone Technologies, Inc. in Orlando, FL. As a Technical Business Analyst, you will play a crucial role in providing analysis on an upcoming modernization project.Key Responsibilities:Perform deep dives into integrations and document...