Support Analyst, Partner Care Specialist

4 days ago


Orlando, Florida, United States NBCUniversal Full time
About the Role

We are seeking a highly skilled and experienced Support Analyst to join our Partner Care team at NBCUniversal. As a Support Analyst, you will be responsible for providing technical support and solutions to our course partners, ensuring they have a seamless experience with our golf software applications.

Key Responsibilities
  • Provide advanced technical support and solutions to course partners, including troubleshooting and resolving complex technical issues.
  • Act as a technical consultant, providing expert advice and guidance on the use of our golf software applications.
  • Analyze and resolve product and IT-related cases, including installation and configuration of software applications, hardware troubleshooting, and database management.
  • Collaborate with internal teams, including Operations, Product, and Technology, to ensure seamless support and solutions.
  • Develop and maintain internal training materials, documentation, and public-facing content to support the growth and development of junior team members.
Requirements
  • 2+ years of relevant experience in a technical/software operations or help-desk environment.
  • IT certifications required: A+, Network+, CompTIA Cloud+.
  • Advanced TCP/IP, LAN, WAN knowledge.
  • Intermediate understanding of cloud environments and cloud networking (VLAN & Azure).
  • Prior experience supporting software programs running SQL databases.
  • Prior experience supporting FinTech or as a Payment Facility vendor.
  • Prior experience supporting cloud-based and/or Wi-Fi connected SAAS platforms.
  • Working knowledge installing and troubleshooting MS Windows 11 & 10 OS.
  • Ability to install and troubleshoot hardware.
  • High energy individual with polished organizational skills.
  • Ability to rapidly learn and demonstrate competence with new technologies/software applications.
  • Effective cross-functional team player.
  • Strong interpersonal and communication skills.
  • Exceptional customer service skills.
  • The ability to work both independently and collaboratively to achieve a goal.
Preferred Qualifications
  • College degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
  • Prior experience with NBC Sports Next software or supporting cloud-based or locally hosted SAAS products.
  • Familiarity with golf or previous experience with golf and technology products.
About NBCUniversal

NBCUniversal is a leading media and entertainment company that creates and distributes world-class content across a portfolio of film, television, and streaming platforms. We are committed to fostering a diverse, equitable, and inclusive culture where our employees feel supported, embraced, and heard.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access our systems as a result of your disability.



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