Support Analyst, Partner Care Specialist
4 days ago
We are seeking a highly skilled and experienced Support Analyst to join our Partner Care team at NBCUniversal. As a Support Analyst, you will be responsible for providing technical support and solutions to our course partners, ensuring they have a seamless experience with our golf software applications.
Key Responsibilities- Provide advanced technical support and solutions to course partners, including troubleshooting and resolving complex technical issues.
- Act as a technical consultant, providing expert advice and guidance on the use of our golf software applications.
- Analyze and resolve product and IT-related cases, including installation and configuration of software applications, hardware troubleshooting, and database management.
- Collaborate with internal teams, including Operations, Product, and Technology, to ensure seamless support and solutions.
- Develop and maintain internal training materials, documentation, and public-facing content to support the growth and development of junior team members.
- 2+ years of relevant experience in a technical/software operations or help-desk environment.
- IT certifications required: A+, Network+, CompTIA Cloud+.
- Advanced TCP/IP, LAN, WAN knowledge.
- Intermediate understanding of cloud environments and cloud networking (VLAN & Azure).
- Prior experience supporting software programs running SQL databases.
- Prior experience supporting FinTech or as a Payment Facility vendor.
- Prior experience supporting cloud-based and/or Wi-Fi connected SAAS platforms.
- Working knowledge installing and troubleshooting MS Windows 11 & 10 OS.
- Ability to install and troubleshoot hardware.
- High energy individual with polished organizational skills.
- Ability to rapidly learn and demonstrate competence with new technologies/software applications.
- Effective cross-functional team player.
- Strong interpersonal and communication skills.
- Exceptional customer service skills.
- The ability to work both independently and collaboratively to achieve a goal.
- College degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Prior experience with NBC Sports Next software or supporting cloud-based or locally hosted SAAS products.
- Familiarity with golf or previous experience with golf and technology products.
NBCUniversal is a leading media and entertainment company that creates and distributes world-class content across a portfolio of film, television, and streaming platforms. We are committed to fostering a diverse, equitable, and inclusive culture where our employees feel supported, embraced, and heard.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access our systems as a result of your disability.
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