Systems Analyst
1 day ago
GLOTECH, Inc. is a leading provider of information technology and advanced engineering services. We are seeking an experienced Systems Analyst to support our corporate office in Orlando, FL.
Job SummaryThe Systems Analyst will be responsible for receiving and documenting major incident and request management issues. This includes monitoring systems for equipment failure, errors in performance or hardware failures, and communicating with the user population via telephone or email. The ideal candidate will have strong initiative, attention to detail, and the ability to interpret and resolve problems.
Responsibilities- Monitor systems for equipment failure, errors in performance or hardware failures
- Communicate with the user population via telephone or email
- Document major incident and request management issues
- Troubleshoot, diagnose and resolve application issues following standard operating procedures
- Research and develop resolutions for problems presented
- Escalate issues to the appropriate escalation partners or internal management or subject matter experts
- Develop strong relationships with client and escalation groups
- Provide coaching and mentoring to Level 1 analysts
- Contribute to the development and maintenance of procedures and documentation
- BS degree in computer science or related technical field
- Minimum of three years' experience in a service desk or help desk environment
- Microsoft certifications are a plus
- Positive customer service oriented in potentially high stress scenarios
- Knowledge of Microsoft SQL scripting preferred
- Availability to cover on-call rotation one or two weeks a month
- Experience working in a NOC and proactively monitoring software and hardware systems is a plus
GLOTECH, Inc. is a privately and minority-owned company serving military, federal and commercial clients. We offer a highly competitive benefits package with a special focus on continuing career development and corporate financial support. We maintain a collegial working environment and provide opportunities to improve and enhance skills.
We are committed to a comprehensive employee benefits program that helps our employees stay healthy, feel secure and maintain a work/life balance. We provide medical, dental and vision care, disability insurance, life and AD&D insurance, flexible spending accounts, and employee assistance programs. Additionally, we offer annual leave, sick leave, holiday pay, educational assistance, certification/training reimbursement, and a 401(k)-retirement savings contribution plan with employer match.
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