Network Support Analyst

6 days ago


Orlando, Florida, United States Qwalifize LLC Full time
Job Summary

Qwalifize LLC is seeking a skilled Communications Analyst to provide administrative support for voice and data network communications. This role involves serving as a single point of contact for all voice and data work requests and acting as Project Manager for all voice and data cabling projects.

Key Responsibilities
  • Administrative Support: Receive and process all voice and data requests, ensuring timely and efficient resolution.
  • Project Management: Plan, coordinate, and implement communication projects, including software, hardware, and voice/data infrastructure cabling.
  • Technical Solutions: Recommend, design, and implement technical solutions, including call management systems, voice response applications, and CTI technology.
  • Communication Systems Administration: Perform administration tasks, including call center applications, system announcements, automated attendants, capacity planning, IP telephony, and system patches.
  • Cost Estimation: Obtain cost estimates for installations, changes, and communication repairs.
  • Tracking and Reporting: Track information related to service order requests, programming changes, inventory utilization, key sheets, floor plans, and IP addresses.
Requirements
  • Experience: Minimum of 3 years' experience supporting converged PBX, ACD, VoIP, and Voice Mail networks with multiple locations or an equivalent combination of related education, training, and experience.
  • Education: Bachelor's Degree from an accredited institution in Computer Science, Telecommunications, Electrical Engineering, or other closely related fields.
Work Environment
  • Work Schedule: 8AM EST - 5PM EST, with the ability to support communication systems after hours (on call) on a rotational basis.
  • Dress Code: Business Casual.
  • Benefits: PTO & Holidays, Medical, Dental, and Vision.


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