Bilingual Customer Service Representative
5 days ago
CarShield is a leading provider of vehicle protection solutions, and we're seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our Customer Service department, you will be responsible for delivering exceptional customer experiences and resolving issues in a timely and professional manner.
Key Responsibilities:
- Answer incoming calls from existing customers, addressing their concerns and providing solutions to their issues.
- Assist customers with general inquiries, payment processing, and claims-related questions.
- Escalate complex issues to senior team members and provide follow-up to ensure customer satisfaction.
- Collaborate with finance and administration teams to resolve customer concerns.
- Maintain a positive attitude and customer-first approach, striving to deliver exceptional service to all customers.
- Stay up-to-date on our products and services, ensuring accurate information is provided to customers.
Requirements:
- Ability to work on-site at our headquarters in St. Peters, MO.
- Strong attention to detail and ability to follow directions.
- Excellent communication skills, both written and verbal.
- Ability to work effectively in a fast-paced environment.
- 1+ years' experience in a call center environment.
- Bilingual English/Spanish fluency required.
Benefits:
- $17-19/hour, plus performance bonus.
- Group Insurance (Medical, Dental, Vision, Life, etc.).
- 401k with Employer Match.
- Paid Time Off at 6 months.
- Discounted CarShield policies.
- Discounted Tuition at Lindenwood University.
- Professional Development Opportunities.
We offer a dynamic work environment, competitive compensation, and opportunities for growth and development. If you're a motivated and customer-focused individual looking to join a leading company, apply today.
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