Customer Service Representative
4 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at NRRM. As a key member of our customer-facing team, you will be responsible for handling incoming calls from existing customers, dealing with a wide variety of customer issues. Successful candidates will have excellent communication and customer service skills, strong work ethic, and be motivated by goals and putting their problem-solving skills to use.
Reporting to the Customer Service Manager, this position is responsible for:
- Answering inbound calls from existing customers;
- Assisting customers with general inquiries, making payments, and questions regarding claims;
- Handling customer concerns and escalating issues as needed, ensuring all efforts are made to retain existing customers;
- Working with finance and administration;
- Maintaining a consistently positive attitude and customer-first approach to deliver stellar service to all customers;
- Maintaining current knowledge of products and services offered;
- Other tasks as assigned.
Requirements for Customer Service Representative:
- Ability to work on-site at our headquarters;
- Strong attention to detail and the ability to follow directions;
- Ability to present oneself well over the phone;
- Excellent customer service skills;
- Strong communication skills;
- Highly coachable;
- Ability to effectively multi-task;
- 1+ years' experience in a call center environment;
- Basic computer and typing skills;
- Must be able to be licensed by the State of Missouri (application process and fee supported by company);
- Bilingual (English/Spanish) a plus.
Pay Rate and Benefits for Customer Service Representative:
- $17-19/hour, plus performance bonus (Average ~$20/hour)
- Group Insurance (Medical, Dental, Vision, Life, etc.);
- 401k with Employer Match;
- Paid Time Off at 6 months;
- Discounted CarShield policies;
- Discounted Tuition at Lindenwood University;
- Professional Development Opportunities;
- Basketball, table tennis, billiards, and other recreation on-site;
- Gym facilities, with the option to take classes led by on-staff personal trainer (at St. Peters headquarters);
- And more
We offer a competitive base compensation and benefits package, including medical, dental, vision, life, 401k, and discounted tuition at Lindenwood University. We believe in developing our people and getting results. When it comes to leadership roles, we believe in promoting from within, so you have the opportunity to get to the next level of personal and professional development. The only constant at NRRM is change and growth.
We are a Best Place to Work, as voted by Glassdoor and the St. Louis Business Journal. We are growing fast and looking to add key talent to the team. If you are looking to join a company that will recognize your efforts, and help you progress in your career, apply today.
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