Bilingual Customer Service Representative

1 month ago


Saint Peters, Missouri, United States NRRM Full time
About the Role

We are seeking a highly skilled and motivated Bilingual Customer Service Representative to join our growing Customer Service team. As a key member of our team, you will be responsible for handling incoming calls from existing customers, dealing with a wide variety of customer issues.

This is an excellent opportunity for individuals who are passionate about delivering exceptional customer service and have strong communication and problem-solving skills. If you are a team player who is motivated by goals and is eager to take on new challenges, we encourage you to apply.

Key Responsibilities
  • Answering inbound calls from existing customers;
  • Assisting customers with general inquiries, making payments, and questions regarding claims;
  • Handling customer concerns and escalating issues as needed, ensuring all efforts are made to retain existing customers;
  • Working with finance and administration;
  • Maintaining a consistently positive attitude and customer-first approach to deliver stellar service to all customers;
  • Maintaining current knowledge of products and services offered;
  • Other tasks as assigned.
Requirements
  • Ability to work on-site at our headquarters in St. Peters, MO;
  • Strong attention to detail and the ability to follow directions;
  • Ability to present oneself well over the phone;
  • Excellent customer service skills;
  • Strong communication skills;
  • Highly coachable;
  • Ability to effectively multi-task;
  • 1+ years' experience in a call center environment;
  • Basic computer and typing skills;
  • Must be able to be licensed by the State of Missouri (application process and fee supported by company);
  • Bilingual (English/Spanish) fluency required.
What We Offer
  • $17-19/hour, plus performance bonus (Average ~$20/hour)
  • Group Insurance (Medical, Dental, Vision, Life, etc.);
  • 401k with Employer Match;
  • Paid Time Off at 6 months;
  • Discounted CarShield policies;
  • Discounted Tuition at Lindenwood University;
  • Professional Development Opportunities;
  • Basketball, table tennis, billiards, and other recreation on-site;
  • Gym facilities, with the option to take classes led by on-staff personal trainer ;
  • And more


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