Customer Service Representative

6 hours ago


Saint Charles, Missouri, United States Hawk Ford of St Charles Full time
Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Hawk Ford of St Charles. As a key member of our sales team, you will be responsible for providing exceptional customer service to our clients, ensuring a positive and memorable experience.

Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Handle a high volume of incoming calls and emails from customers, ensuring accurate and efficient communication.
  • Assist customers with product information, pricing, and order placement.
  • Utilize phone etiquette skills to create a positive customer experience during interactions.
  • Upsell products and services to customers based on their needs and preferences.
  • Perform data entry tasks accurately and efficiently to update customer records and maintain databases.
  • Conduct outbound calling campaigns to follow up with customers or promote special offers.
Qualifications:
  • Fluent in English with excellent verbal and written communication skills.
  • Strong customer service skills with the ability to empathize, listen attentively, and provide effective solutions.
  • Proficient in data entry and computer navigation, including knowledge of Microsoft Office Suite.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Bilingual in Spanish is a plus, as well as proficiency in other languages.
  • Previous experience in a customer service role is preferred.
Benefits:
  • Medical plans
  • Dental plans
  • Vision
  • Life insurance paid by employer
  • 401k Retirement plan & Employer match
  • Paid Vacation
  • Paid Personal Days
  • Paid Holidays
  • Employee Assistance Program (Family)

This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.



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