Customer Service Representative

3 months ago

Saint Peters, Missouri, United States CarMax Full time

About the Role:

We are seeking a highly skilled Customer Service Representative to join our team as an Alternative Delivery Specialist. In this role, you will provide exceptional customer service in a fast-paced, team-oriented environment through the completion of sales transactions, while working in multiple environments including both indoors, outdoors, and offsite (home) delivery of vehicles.

Key Responsibilities:

  • Facilitate the completion of Home Delivery sales transactions
  • Present and/or confirm MaxCare and finance decisions
  • Follow and execute strategies to achieve stores sales budgets
  • Maintain a working knowledge of available financing options, titles and extended service policies
  • Interact with customers, other associates and team members to provide outstanding internal and external customer service
  • Provide customer service to customers by complying with CarMax procedures, including, but not limited to: processing Home Deliveries, listening to and answering customer questions and explaining paperwork process
  • Perform various Business Office tasks, including, but not limited to: Completing Express Pickups, delivering Sales paperwork, completing Appraisal Purchases, processing paperwork associated with the state DMV, processing titles and processing auction sales
  • Perform various administrative and clerical duties, including, but not limited to: Document copying, filing, payment management, reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags
  • Drive vehicles to and from various locations as requested by supervisor
  • Adhere to all CarMax policies and procedures
  • Adhere to the Customer Specialist- Alternative Delivery training timeline
  • Process paperwork associated with retail vehicle sales
  • Manage multiple payment types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security and asset protection
  • Conduct vehicle condition verification and convey results to Buyer or Senior Buyer for analysis
  • Present appraisal offers to customers
  • Perform cosmetic inspections and ensure that all vehicles meet CarMax Final Quality Standards
  • Prepare vehicles for delivery to customers

Requirements:

  • Must possess a valid driver's license that meets the CarMax Driver Safety Points Evaluation System criteria, as explained in the CarMax Driver Safety Policy
  • Successful completion of all assessments
  • Demonstrate exceptional communication skills and attention to detail
  • Demonstrate active listening skills
  • Meet or exceed CarMax guidelines for customer satisfaction
  • Perform multiple duties in a high energy, fast-paced working environment
  • Use miscellaneous computer programs, demonstrating intermediate PC skills
  • Read, interpret, and transcribe data in order to maintain accurate records
  • Lift objects that weigh as much as 25 lbs
  • Complete all formats of job related training
  • Flexible to work in an indoor/outdoor environment, ability to walk or stand for long periods of time and be able to work in any inclement weather for several hours
  • Flexibility to work at multiple locations and deliver vehicles offsite
  • Flexible work hours with shifts that may include nights, weekends, and holidays
  • Adhere to all CarMax policies including, but not limited to, Attendance, Proper Recording of Time, Asset Protection, EH&S (Environmental, Health & Safety), and Standards of Professional Appearance
  • Primarily working in an outdoor environment; may include working at times in noisy and/or inclement weather conditions

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