Banking Operations Associate

2 weeks ago


Anchorage, Alaska, United States Northrim Bank Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Call Center Representative at Northrim Bank. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities
  • Customer Service: Respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Product Knowledge: Maintain a general knowledge of Northrim Bank's deposit products, electronic banking software, and affiliate products.
  • Account Maintenance: Perform standard account maintenance tasks, such as processing customer requests for balance inquiries, check and ACH stop-payments, and statement and research requests.
  • Compliance: Complete online, written, and in-person compliance training within established timeframes.
  • Other Duties: Perform other duties as assigned by management.
Requirements
  • Education: High School Diploma or equivalent.
  • Experience: One year of related experience in financial services, customer service, call center, and/or sales experience.
  • Skills: Exceptional customer service skills, ability to listen effectively and communicate information in a positive, professional, and comprehensible manner.
Working Conditions

The noise level in the work environment is usually moderate. Work is performed in a professional office environment.



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