Hotel Operations Manager

6 days ago


Aspen, Colorado, United States Aspen Skiing Company Full time
Job Title: Hotel Operations Manager

Job Summary:

The Hotel Operations Manager will be responsible for ensuring the smooth operation of the Front Office and directing all activities of the Rooms Division in the absence of Upper management. This role requires a high level of customer service skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Monitor and coach staff to maintain five-star standards in all guest services positions.
  • Deal with guest-related issues and emergency situations in all areas of the hotel.
  • Ensure that all guest issues are communicated to the hotel via ALICE.
  • Greet and escort return guests and suite guests on arrival.
  • Manage Front Desk Agents to ensure responsibilities are upheld.
  • Monitor Ski Package Bookings and order tickets accordingly.
  • Manage Champagne Inventory and prepare arrival champagne service daily.
  • Train new staff to 5-star standards.
  • Perform tours of the hotel to monitor employee performance and identify deficiencies.
  • Attend departmental meetings and communicate closely with property-wide managers.

Requirements:

  • Hospitality degree preferred.
  • Previous hotel experience required.
  • Supervisory experience preferred.
  • Front Office experience required.
  • Computer literate.

Work Environment and Physical Demands:

The Hotel Operations Manager will work in a fast-paced environment with frequent interactions with guests and staff. The role requires the ability to stand, walk, or be on your feet for extended periods and occasionally lift, push, or pull up to 50 lbs.

Benefits:

This position is eligible for the following benefits: Health, Dental, and Vision Insurance Programs, Flexible Spending Account Programs, Life Insurance Programs, Paid Time Off Programs, Paid Leave Programs, 401(k) Savings Plan, Employee Ski Pass and Dependent Ski Passes, and other company perks.



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