Cloud Contact Center Specialist

Job OverviewWe are seeking a highly skilled Genesys Cloud Solutions Specialist to join our team at EDCi. In this role, you will be responsible for providing expert-level support to our clients and driving the implementation of cutting-edge contact center solutions.

Job DescriptionGenesys Cloud Engineer (Remote) - Excellent Opportunity!OverviewEDCi, a leading provider of infrastructure and call center technology services, seeks an experienced Genesys Cloud Engineer to join our team. With the flexibility of remote work, you will be responsible for designing, implementing, and supporting IVR/ACD scripts for Genesys Cloud...

The ideal candidate for our Consultant - Genesys Cloud Platform Specialist role will possess a deep understanding of Genesys Cloud CX technology and a proven track record of delivering successful projects. As a key member of our team, you will provide expert guidance to clients on platform configurations, deployments, and optimizations.Your responsibilities...

About the PositionWe are seeking a talented Contact Center Team Member to join our team at Prospera Credit Union. As a member of our dynamic team, you will be responsible for providing exceptional customer service to our members, answering their questions, and resolving issues in a timely and professional manner.The ideal candidate will have a passion for...

About the OpportunityWe are seeking a highly skilled and detail-oriented Quality Assurance Specialist to join our Customer Experience team at EDCi.The successful candidate will play a crucial role in ensuring the quality of our implementations and integrations, with a focus on creating and implementing QA processes that ensure the highest level of quality in...

Job SummaryWe are seeking a highly skilled Senior Account Specialist to join our Customer Care Sales team. As a key component of our team, you will take ownership of strategic client accounts and provide continuous improvement consulting support.In this role, you will closely interact with our sales account managers as well as our customers to help architect...

Job OverviewEducational Data Consultants, Inc. (EDCi) provides cutting-edge infrastructure and call center technology services to clients across the Midwest.We are seeking a highly skilled Cloud Infrastructure Engineer to join our Customer Care Professional Services team. This role will focus on designing, implementing, and supporting Genesys Cloud...

Company OverviewEDCi is a leading provider of infrastructure and call center technology services and solutions. We pride ourselves on delivering the highest quality products and services to our clients throughout Wisconsin and the Midwest.We are seeking a highly skilled and detail-oriented Senior Quality Assurance Specialist to join our Customer Experience...

Job OverviewAs a Quality Assurance Specialist at EDCi, you will play a critical role in ensuring the quality of our implementations and integrations, with a focus on creating and implementing QA processes that ensure the highest level of quality in our contact center solutions.The successful candidate will have strong analytical and problem-solving skills,...

Job OverviewWe are seeking an experienced Genesys Technology Specialist to join our team at EDCi. The successful candidate will have a strong background in IP Telephony/VoIP and experience with Genesys Cloud CX (Purecloud) technology.The ideal candidate will have a minimum of 5 years of experience in the field, with a strong focus on design, configuration,...

Job Summary:We are looking for a Customer Service Representative to join our team at The Community Blood Center in Appleton, WI. As a representative, you will be responsible for placing outbound calls to schedule appointments, directing incoming calls, and providing information about our programs and services.You will also be required to utilize our CRM...

Job SummaryThe PR and Community Engagement Specialist is a vital role at The Community Blood Center, responsible for executing community outreach efforts to promote awareness of blood donation needs and services. This position collaborates with the marketing team to expand the donor base and works with other departments to foster relationships within the...

Job DescriptionWe are seeking a Technical Solutions Expert to join our Customer Care Sales team. In this role, you will be responsible for providing technical consulting support to our clients and helping them achieve optimal business outcomes.The ideal candidate will have experience in Genesys Cloud CX (Purecloud) technology, knowledge of telephony...

Job SummaryWe are seeking an experienced Travel RN Oncology Specialist to join our team at the Appleton Medical Center. The ideal candidate will have a strong background in oncology nursing and a passion for delivering high-quality patient care in a fast-paced environment.ResponsibilitiesDeliver compassionate and individualized care to patients with cancer...

Job OverviewWe are seeking a highly skilled Genesys Implementation Specialist to join our team at EDCi.The ideal candidate will have experience in designing, configuring, and implementing Genesys technologies, as well as providing post-implementation support. This role will serve as a lead engineer on our Customer Care Professional Services team, providing...

At Mesh Systems, we're seeking an exceptional Embedded Firmware Specialist to join our IoT Solutions Accelerator team. This is a hybrid position with both work-from-home and in-office work based out of our ThingsLab & HQ in Indianapolis, IN (specifically Carmel, IN) or Innovation Center in Appleton, WI.About the RoleThis critical member of our cohesive IoT...

We are seeking a highly motivated and organized individual to fill the role of Frontline Customer Support Specialist at SEEK Careers & Staffing. As a Frontline Customer Support Specialist, you will be the first point of contact for many of our customers, so it's essential that you have excellent communication skills and a positive attitude.You will be...

Company Overview">As a leading retailer, Walmart offers a wide range of career opportunities in various fields, including healthcare. Our vision centers provide high-quality eye care services to our customers, and we are seeking an experienced Optometrist to join our team.">Salary">The annual salary range for this position is $150,000-$180,000.">Job...

Guitar Center Overview: With over 50 years of experience, Guitar Center is the leading retailer of musical instruments and equipment in the United States. Our stores offer a wide range of products, from guitars and keyboards to drums and amplifiers.About the Role: As a Sales Associate, you will play a key role in helping customers find the right products for...

Job Title: Urology Physician SpecialistLocation: Wisconsin, USAWe are seeking a skilled Urology Physician to join our team for an ongoing locums opportunity in Wisconsin. As a hotel call coverage specialist, you will be responsible for providing medical services to patients at a 300-bed facility.Job Requirements:Active Wisconsin license or IMLC...