Technical Solutions Expert
3 days ago
We are seeking a Technical Solutions Expert to join our Customer Care Sales team. In this role, you will be responsible for providing technical consulting support to our clients and helping them achieve optimal business outcomes.
The ideal candidate will have experience in Genesys Cloud CX (Purecloud) technology, knowledge of telephony architecture and Genesys Cloud CX dependencies, and excellent problem-solving skills.
You will have the opportunity to work with our sales account managers and customers to develop and implement solutions that meet their needs.
Key Responsibilities:
- Develop and implement technical solutions for clients.
- Provide technical consulting support to clients.
- Collaborate with sales account managers and customers to develop and implement solutions.
- Stay up-to-date with industry trends and developments in contact centers.
Requirements:
- 1+ year experience in Genesys Cloud CX (Purecloud) technology.
- Knowledge of telephony architecture and Genesys Cloud CX dependencies.
- Excellent problem-solving skills.
What We Offer:
- Remote work from home.
- Paid holidays, vacation and sick time.
- Bring Your Own PC Policy.
- Cell phone reimbursement.
- Casual dress.
- Funded training and certifications.
- Health, dental and vision insurance.
- 401K match.
- A competitive salary: $100,000 - $130,000 per annum.
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