Technical Solutions Expert

3 days ago


Appleton, Wisconsin, United States EDCi Full time
Job Description

We are seeking a Technical Solutions Expert to join our Customer Care Sales team. In this role, you will be responsible for providing technical consulting support to our clients and helping them achieve optimal business outcomes.

The ideal candidate will have experience in Genesys Cloud CX (Purecloud) technology, knowledge of telephony architecture and Genesys Cloud CX dependencies, and excellent problem-solving skills.

You will have the opportunity to work with our sales account managers and customers to develop and implement solutions that meet their needs.

Key Responsibilities:

  • Develop and implement technical solutions for clients.
  • Provide technical consulting support to clients.
  • Collaborate with sales account managers and customers to develop and implement solutions.
  • Stay up-to-date with industry trends and developments in contact centers.

Requirements:

  • 1+ year experience in Genesys Cloud CX (Purecloud) technology.
  • Knowledge of telephony architecture and Genesys Cloud CX dependencies.
  • Excellent problem-solving skills.

What We Offer:

  • Remote work from home.
  • Paid holidays, vacation and sick time.
  • Bring Your Own PC Policy.
  • Cell phone reimbursement.
  • Casual dress.
  • Funded training and certifications.
  • Health, dental and vision insurance.
  • 401K match.
  • A competitive salary: $100,000 - $130,000 per annum.


  • Appleton, Wisconsin, United States Gordon Flesch Company Full time

    Join Our TeamThe Gordon Flesch Company is seeking a skilled VoIP Solutions Expert to provide top-notch customer support for our clients.Key Responsibilities:Deliver expert technical support for VoIP systems, addressing issues related to voice quality and system configuration.Perform thorough network testing to assess customer environment suitability for VoIP...

  • Tech Solutions Expert

    4 weeks ago


    Appleton, Wisconsin, United States Best Buy Full time

    Job OverviewWe are seeking a Tech Solutions Expert to join our team in Appleton, WI. As a key member of our sales team, you will be responsible for providing exceptional customer service and recommending technology solutions to meet the needs of our customers.About UsBest Buy is committed to enriching lives through technology. Our company culture is built on...


  • Appleton, Wisconsin, United States Schroeder Moving Systems Full time

    Job Title: Commercial Transportation Sales RepresentativeAbout the Role:As a Commercial Transportation Sales Representative at Schroeder Moving Systems, you will play a pivotal role in developing new business by identifying and pursuing exciting sales opportunities within the transportation and logistics sector. Your day-to-day duties will involve building...

  • Medical Claims Expert

    2 weeks ago


    Appleton, Wisconsin, United States Lucent Health Solutions LLC Full time

    Job SummaryWe are seeking a highly skilled Medical Claims Expert to join our team at Lucent Health Solutions LLC. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has a strong understanding of medical claims processing.About Lucent Health Solutions LLCLucent Health Solutions LLC combines top-tier...

  • Tech Solutions Expert

    4 weeks ago


    Appleton, Wisconsin, United States Best Buy Full time

    At Best Buy, we're committed to enriching lives through technology. As a Retail Sales Associate, you'll be the face of our brand, delivering exceptional customer experiences and inspiring people with what's possible.About the RoleWe're looking for talented individuals who can thrive in a fast-paced, team-oriented environment. As a Retail Sales Associate,...


  • Appleton, Wisconsin, United States Liberty Mutual Insurance Full time

    Join Liberty Mutual as a Technical Consultant I/II, Risk Control- Commercial Property, and take on the exciting challenge of providing high-level consultative services to our valued customers.About the Role:We are seeking an experienced professional with advanced knowledge in risk assessment, risk analysis, solutions management, and progress measurement. As...


  • Appleton, Wisconsin, United States Expert Seekers Training Full time

    Role OverviewAs a Business Development Representative at Expert Seekers Training, you will be responsible for driving sales growth and revenue expansion through proactive outreach and relationship-building with clients.Key Responsibilities:Engage in collaborative efforts with mentors to achieve sales targets and foster a cohesive team environment.Cultivate...


  • Appleton, Wisconsin, United States EDCi Full time

    Job OverviewWe are seeking a highly skilled Genesys Cloud Solutions Specialist to join our team at EDCi. In this role, you will be responsible for providing expert-level support to our clients and driving the implementation of cutting-edge contact center solutions.


  • Appleton, Wisconsin, United States Lucent Health Solutions LLC Full time

    About the RoleThe primary focus of this position is to ensure seamless online client access and maintain accurate systems. As a Technical Coordinator, you will be responsible for creating and managing portals, reporting, and providing technical support.


  • Appleton, Wisconsin, United States Gordon Flesch Company Full time

    About the RoleAs a Technical Assistance Specialist at the Gordon Flesch Company, you will play a critical role in delivering exceptional customer support for our VoIP solutions.Responsibilities:Support customers with technical queries and issues related to our VoIP systems.Conduct thorough assessments to determine customer environment suitability for VoIP...


  • Appleton, Wisconsin, United States Promotive Full time

    Promotive is a leading automotive repair shop in Appleton, WI, and we are currently seeking an experienced European Vehicle Repair Expert to join our team.The successful candidate will have a strong background in diagnosing and troubleshooting complex automotive issues, as well as performing routine maintenance and repairs on European vehicles.This is a...


  • Appleton, Wisconsin, United States Creative Financial Staffing Full time

    About Our ClientA leading agricultural technology company with 40+ years of experience providing cutting-edge farm management solutions is seeking a highly skilled Cloud Solutions Architect. This innovative organization supports the agricultural industry with data-driven decision making and sustainable farming practices. The company maintains a...


  • Appleton, Wisconsin, United States EDCi Full time

    We are seeking a seasoned Client Solutions Advocate - Genesys CX to join our team. As a key member of our Customer Care Sales team, you will work closely with sales account managers and clients to architect world-class solutions and drive business outcomes.Your responsibilities will include:Serving as a subject matter expert for Genesys Cloud CX...


  • Appleton, Wisconsin, United States Merry Maids of Green Bay and Menasha, WI Full time

    Job DescriptionResponsibilitiesClean customer homes using Merry Maids' unique cleaning procedures and products.Provide exceptional customer service by consistently meeting high cleaning standards.Work as part of a close-knit team to achieve common goals.As a Merry Maids team member, you will be responsible for maintaining a positive work climate,...


  • Appleton, Wisconsin, United States Miller Full time

    Job OverviewMiller is a leader in the welding industry, providing innovative products and solutions that prioritize user needs. As a Senior Cloud Systems Architect for Industrial Solutions, you will be responsible for developing connected solutions that enhance our customers' experience.About MillerWe are a company driven by innovation and a passion for...


  • Appleton, Wisconsin, United States Tureks Plumbing Full time

    About the RoleWe are seeking a skilled Carpentery Expert to join our team at Tureks Plumbing Services in Appleton, WI.Job ResponsibilitiesTransform kitchens and bathrooms into stunning spaces through expert carpentry workInstall custom cabinets, precision-cut countertops, and lay tiles with precisionBecome an integral part of our close-knit team and...


  • Appleton, Wisconsin, United States Omni Inclusive Full time

    Job Summary:We are seeking an experienced expert in Oracle to MSSQL Server migration to join our team at Omni Inclusive. As a key member of our database infrastructure team, you will be responsible for the migration of our Oracle databases to Microsoft SQL Server, as well as the ongoing maintenance and support of these systems.About the Role:In this role,...


  • Appleton, Wisconsin, United States EDCi Full time

    Job OverviewEducational Data Consultants, Inc. (EDCi) provides cutting-edge infrastructure and call center technology services to clients across the Midwest.We are seeking a highly skilled Cloud Infrastructure Engineer to join our Customer Care Professional Services team. This role will focus on designing, implementing, and supporting Genesys Cloud...


  • Appleton, Wisconsin, United States Danaher Corporation Full time

    Drive Strategic Growth and Enhance Customer OutcomesAs a Senior Product Sales Executive at Beckman Coulter Diagnostics, you will play a pivotal role in driving strategic growth and enhancing customer outcomes in the diagnostics industry. This position offers a unique opportunity to leverage your sales expertise and contribute to the success of our...


  • Appleton, Wisconsin, United States Harrison Consulting Solutions Full time

    Harrison Consulting Solutions, a renowned multi-disciplined consulting firm, is seeking a highly skilled Senior Structural Engineer to join their Appleton, Wisconsin team.About the RoleWe are looking for a seasoned professional with expertise in structural engineering project management and design calculations. The ideal candidate will lead and mentor junior...