Customer Service Representative for Community Blood Center

3 weeks ago


Appleton, Wisconsin, United States The Community Blood Center Full time
Job Summary:

We are looking for a Customer Service Representative to join our team at The Community Blood Center in Appleton, WI. As a representative, you will be responsible for placing outbound calls to schedule appointments, directing incoming calls, and providing information about our programs and services.

You will also be required to utilize our CRM system to contact existing donors and schedule appointments in convenient locations. Achieving individual performance expectations for appointments scheduled, show rate, and customer service is crucial to your success in this role.

Requirements:

  • High school diploma or equivalent preferred
  • Previous call center or appointment setting experience a plus
  • Professional, polite, and confident manner while making multiple phone calls per hour

Estimated Salary: $18.50 - $22.00 per hour, depending on experience.



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