Genesys Technology Specialist

3 days ago


Appleton, Wisconsin, United States EDCi Full time
Job Overview

We are seeking an experienced Genesys Technology Specialist to join our team at EDCi. The successful candidate will have a strong background in IP Telephony/VoIP and experience with Genesys Cloud CX (Purecloud) technology.

The ideal candidate will have a minimum of 5 years of experience in the field, with a strong focus on design, configuration, implementation, and support of IVR/ACD scripts for Genesys Cloud Solutions.

As a key member of our Customer Care Professional Services team, you will be responsible for leading Genesys implementation and upgrade projects, performing project and support tasks for Genesys products and solutions, and contributing to solution architectural design.

Salary: $120,000 - $180,000 per annum, depending on experience

Location: Remote

Responsibilities
  • Design, configure, implement, and support IVR/ACD scripts for Genesys Cloud Solutions
  • Act as the Lead Engineer for Genesys implementation and upgrade projects
  • Perform project and support tasks for Genesys products and solutions
  • Contribute to solution architectural design


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