Field Operations Manager

2 weeks ago


Charlottesville, Virginia, United States via Full time
About Via

Via is a pioneering company that's transforming the way the world moves. We're dedicated to creating a shared, dynamic public mobility system that reduces carbon emissions, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable transportation options.

Job Summary

We're seeking a highly skilled Field Operations Manager to join our Transit-as-a-Service (TaaS) Operations team. As a key member of our team, you'll be responsible for managing daily operations, driving continuous improvement, and growth of our services. This is an in-person position that requires you to be in the field at least 3 days per week.

Key Responsibilities
  • Ensure operational excellence, customer satisfaction, and an exceptional customer experience
  • Oversee operations in person during the start of service to ensure we meet service standards
  • Manage driver supply to ensure we have the right number of drivers on the road to meet demand
  • Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
  • Respond to driver feedback and live customer issues
  • Collaborate with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
Requirements
  • A socially perceptive, environmentally conscious individual who's aligned with promoting transportation equity and reducing carbon emissions
  • A self-starter who's comfortable taking on a high level of responsibility
  • A driven executor with a track record of end-to-end ownership of a book of business and a history of hitting KPIs and revenue goals
  • A team-focused individual who takes ownership of their work and pride in their team's success
  • Experience in project management, creating and refining operational processes, and customer service
  • Multi-site management experience is a plus
  • An outgoing and sociable leader who's skilled at communicating professionally with partners, customers, and driver partners from diverse backgrounds
  • Willing to wear multiple hats and contribute on projects of all types
  • Fluent in English, additional languages a plus
  • Based in the Charlottesville, VA area and able to easily commute to operations
  • Experience in managing a team, including scheduling, is a plus
  • Taking initiative and owning new projects
  • Comfortable with ambiguity and evolving/adapting as conditions change
  • Experience in managing projects with multiple stakeholders is a plus
  • Bachelor's degree is a plus
What We Offer
  • Competitive salary range: $55,000-$65,000
  • A generous and comprehensive benefits package, including free medical plans and 401K matching

We're an equal opportunity employer and welcome candidates from diverse backgrounds. If you're excited about this role but your past experience doesn't align perfectly with every qualification, we encourage you to apply anyway. You may be the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.



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