Parking Operations Manager

3 days ago


Charlottesville, Virginia, United States Virginia Jobs Full time
Parking Operations Manager

The Department of Business Services at the University of Virginia seeks a Parking Operations Manager to oversee customer service functions and special event parking operations within the Parking and Transportation Department. This role involves developing and implementing standard operating procedures for customer service and event management, including parking permit sales, parking citation adjudication, customer service requests, and managing parking logistics for special events.

Key Responsibilities:

  • Develop and implement standard operating procedures for customer service and event management
  • Manage parking logistics for special events, including academic, performance, and athletic events
  • Coordinate special parking requests and VIP situations
  • Continuously improve customer service and event management processes

Requirements:

  • Bachelor's degree in business administration, management, public administration, or a related field
  • At least 4 years of specialized customer service experience, with a minimum of 5 years of experience in customer service management, event planning, or parking operations
  • Preferred experience with T2 Systems or other parking management software
  • Proficiency in Microsoft Office Suite and parking management software

Working Conditions:

  • Office environment with occasional outdoor work during events
  • Availability to work evenings, weekends, and holidays as needed for event management

Benefits:

  • 22 days of paid time off, increasing with service
  • 13+ paid holidays each year, in addition to paid time off
  • Health plan with options to meet healthcare and financial needs
  • Retirement through the Virginia Retirement System
  • Tuition and professional development benefits
  • Employee wellness program featuring activities to earn up to $500/year


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