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Field Operations Manager
1 month ago
Via is a pioneering company in the TransitTech category, dedicated to transforming transportation through innovative technology. Our mission is to create a shared, dynamic public mobility system that reduces carbon emissions, minimizes reliance on private cars, and provides accessible, efficient, and affordable transportation options for all.
Job DescriptionWe are seeking a highly skilled Field Operations Manager to join our Transit-as-a-Service (TaaS) Operations team. As a key member of our team, you will be responsible for managing daily operations, driving continuous improvement, and growth of our services.
Key Responsibilities:- Ensure operational excellence, customer satisfaction, and an exceptional customer experience
- Oversee operations in person during the start of service to ensure we meet service standards
- Manage driver supply to ensure the right number of drivers are on the road to meet demand
- Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
- Respond to driver feedback and live customer issues
- Collaborate with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
- A socially perceptive, environmentally conscious individual who is aligned with promoting transportation equity and reducing carbon emissions
- A self-starter who is comfortable taking on a high level of responsibility
- A driven executor with a track record of end-to-end ownership of a book of business and a history of hitting KPIs and revenue goals
- A team-focused individual who takes ownership of their work and pride in their team's success
- Experienced in project management, creating and refining operational processes, and customer service
- Multi-site management experience is a plus
- An outgoing and sociable leader who is skilled at communicating professionally with partners, customers, and driver partners from a broad range of backgrounds
- Willing to wear multiple hats and contribute on projects of all types
- Fluent in English, additional languages a plus
- Based in the Charlottesville, VA area and can easily commute to operations
- Experienced in managing a team, including scheduling, is a plus
- Taking initiative and owning new projects
- Comfortable with ambiguity and evolving/adapting as conditions change
- Experienced in managing projects with multiple stakeholders is a plus
- Bachelor's degree is a plus
- Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
- Salary Range: $55,000-$65,000
- We offer a generous and comprehensive benefits package, including free medical plans and 401K matching