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Customer Service Representative

2 months ago


Jersey City, New Jersey, United States Innova Solutions Full time
Job Summary

Innova Solutions is seeking a highly skilled Call Center Analyst to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and ensuring that their needs are met.

Key Responsibilities
  • Customer Interaction: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Issue Escalation: Escalate complex issues to the Vice President for further resolution.
  • Communication: Communicate effectively with customers, colleagues, and management to ensure seamless service delivery.
  • Task Management: Manage multiple tasks and priorities to meet deadlines and achieve goals.
Requirements
  • Education: High School graduation or equivalent.
  • Experience: Prior experience in customer service or call center operations.
  • Language Skills: Bilingual Spanish.
  • Background Check: Must be able to pass a background check and drug screening.
Benefits
  • Competitive Pay: $25 to $26 per hour.
  • Benefits Package: Medical, dental, and vision insurance, 401(k), and other benefits.