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2 months ago
Innova Solutions is seeking a highly skilled Call Center Analyst to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and ensuring that their needs are met.
Key Responsibilities- Customer Interaction: Respond to customer inquiries and resolve issues in a timely and professional manner.
- Issue Escalation: Escalate complex issues to the Vice President for further resolution.
- Communication: Communicate effectively with customers, colleagues, and management to ensure seamless service delivery.
- Task Management: Manage multiple tasks and priorities to meet deadlines and achieve goals.
- Education: High School graduation or equivalent.
- Experience: Prior experience in customer service or call center operations.
- Language Skills: Bilingual Spanish.
- Background Check: Must be able to pass a background check and drug screening.
- Competitive Pay: $25 to $26 per hour.
- Benefits Package: Medical, dental, and vision insurance, 401(k), and other benefits.