Customer Loyalty Specialist

2 weeks ago


Westminster, Colorado, United States C4 Technical Services Full time

Position: Customer Loyalty Specialist

At C4 Technical Services, we are looking for a dedicated Customer Loyalty Specialist who is fluent in Spanish. This role is essential in maintaining high levels of customer satisfaction and retention.

The successful candidate will engage proactively with clients to understand their needs, identify any barriers to service renewal, and implement effective strategies to enhance customer loyalty.


Key Responsibilities:
Client Engagement:
Conduct outreach to clients to identify and address reasons for potential service discontinuation.

Issue Management:
Take responsibility for resolving customer issues to ensure satisfaction and minimize escalation.

Autonomous Decision-Making:
Effectively address customer needs independently.

Excellence in Customer Service:
Communicate effectively with clients, internal teams, and management to provide outstanding service.

Negotiation Skills:
Engage directly with clients to overcome obstacles and develop solutions to their challenges.

Record Keeping:
Maintain comprehensive records of client interactions and activities using Salesforce.

Data Insights:
Analyze customer data to identify trends and opportunities for improving retention and reducing churn.

Team Collaboration:
Work closely with Sales and Support Teams to manage escalations and enhance the overall customer experience.

Content Creation:
Identify and develop content to support customer engagement and adoption initiatives.

System Navigation:
Demonstrate proficiency in navigating various business systems to ensure operational efficiency.

Required Qualifications:
Customer-Centric Approach:
Possess a strong focus on customer satisfaction and growth.

Retention Experience:
Demonstrated experience in customer service and retention strategies.

Active Listening:
Exhibit excellent listening skills and empathy to understand client perspectives.

Analytical Skills:
Possess strong problem-solving abilities and a solution-oriented mindset.

Negotiation Expertise:
Skilled in negotiation techniques, identifying client pain points, and proposing effective solutions.

Time Management:
Ability to prioritize tasks and manage time efficiently in a dynamic environment.

Communication Skills:
Excellent verbal and written communication skills, with the ability to articulate ideas clearly.

Interpersonal Skills:
Strong capability to collaborate with diverse stakeholders and clients.

Integrity and Professionalism:
Ability to handle sensitive information with discretion and maintain a professional demeanor.

Educational Requirements:
Associate's degree or equivalent experience.

Professional Background:
A minimum of 5 years of relevant experience in customer service and retention roles.

Salesforce Proficiency:
Experience using Salesforce for tracking and managing customer interactions.

Contract-to-Hire Opportunity:
This position offers a contract-to-hire opportunity, with the potential for full-time employment based on performance. Upon conversion, comprehensive benefits and commission opportunities will be available.

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