Customer Service Specialist

2 weeks ago

Westminster, Colorado, United States The Cannabist Full time
Reports to: General Manager

Position Overview: Under general supervision, Customer Service Specialists provide assistance and education to each client regarding their individual cannabis needs. These representatives ensure that every patient receives the appropriate medication tailored to their specific health conditions. In markets for adult use, they are expected to deliver exceptional customer service while embodying the Company's core values and culture. The Customer Service Specialist collaborates closely with the leadership of the dispensing facility to achieve results in a dynamic environment where systems and processes are continually evolving.

Compensation: Tips + Benefits

Work Schedule: Full Time, including weekends

Key Responsibilities:
  • Establish and uphold a high level of integrity and trust for specific products.
  • Ensure all intake forms and necessary documentation are accurately completed and filed, entering all relevant information into company databases for future reference.
  • Verify patient purchase limits before allowing entry into the consultation area and dispensary.
  • Deliver outstanding Customer Care by fostering and maintaining positive customer relationships.
  • Respond to inquiries from customers seeking product information, training, and general assistance.
  • Manage patient records using state and company databases.
  • Maintain and update databases as required.
  • Fulfill customer orders efficiently.
  • Promote and sell all products effectively.
  • Build and maintain a high level of integrity and trust for specific products.
Minimum Qualifications (Skills, Knowledge & Abilities):
  • Must be at least 21 years of age.
  • Two years of direct customer service experience required.
  • MED Badge.
  • Retail experience is a strong advantage.
  • Familiarity with Point-of-Sales systems.
  • Proficient in Windows Operating System and Microsoft Outlook.
Travel %: 0

FLSA Status: Non-exempt

Additional Abilities Required:
  • While performing the duties of this position, the employee is required to stand, walk, or sit for extended periods, use hands for manual tasks, and lift or move up to 10 pounds (or more with assistance). The ability to communicate verbally with co-workers, customers, vendors, etc., is essential. The noise level in the work environment is typically moderate.
  • Note: Nothing in this job description restricts the company's right to assign or reassign duties and responsibilities to this position at any time. Reasonable accommodations may be made in appropriate circumstances to enable individuals to perform the essential functions of the position.
About The Cannabist Company:

The Cannabist Company, previously known as Columbia Care, is a leading cultivator, manufacturer, and provider of cannabis products and related services, holding licenses in 14 U.S. jurisdictions. The Company operates numerous facilities, including dispensaries and cultivation and manufacturing sites. As one of the original multi-state providers of cannabis in the U.S., The Cannabist Company delivers industry-leading products and services to both medical and adult-use markets. The company offers a diverse range of products, including flower, edibles, oils, and tablets, and is known for its popular brands.

Recognized for its comprehensive benefits, ongoing training opportunities, and commitment to diversity and equity inclusion, The Cannabist Company has earned a spot on mg Magazine's America's Top Cannabis Industry Employers list.

The Cannabist Company provides full-time employees with an excellent benefits and compensation package, including competitive wages, paid holidays, vacation and sick time, 401K with company match, multiple health plan choices, dental, vision, pet and life insurances, and more.

Background Investigation:
As a condition of employment, all employees are required to submit to a background check. Employment decisions, in compliance with state law, are based on an employee's background report at the time of hire.

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