Customer Service and Sales Team Lead

3 days ago


Fort Washington, Pennsylvania, United States Goldfish Swim School - Fort Washington Full time
Job Summary

We are seeking a highly motivated and experienced Sales and Service Manager to oversee the day-to-day operations of our front end. This key leadership role requires strong organizational skills, excellent customer service, and effective team management.

The ideal candidate will have strong leadership abilities, excellent communication skills, and exceptional problem-solving skills. They will be responsible for managing and coordinating all front desk activities, providing exceptional customer service, hiring and training front desk representatives, and collaborating with other departments.

Key Responsibilities:

  • Manage and coordinate all front desk activities, ensuring efficient and timely completion of work
  • Provide exceptional customer service by addressing customer inquiries and resolving any issues or concerns
  • Hire, train, and supervise all front desk representatives
  • Collaborate with other departments to ensure smooth workflow and effective communication
  • Stay up to date with new trends and best practices in order to provide innovative solutions to customers

Requirements:

  • Strong leadership abilities with the ability to motivate and inspire a team
  • Excellent communication skills, both verbal and written
  • Exceptional problem-solving skills with the ability to think critically and make sound decisions
  • Proficient in retail math for managing inventory and pricing
  • Strong organizational skills with the ability to prioritize tasks and meet deadlines
  • Customer-focused mindset with a commitment to providing exceptional service

Estimated Salary: $70,000 - $90,000 per year

This is a full-time position with a competitive salary and benefits package. If you are a motivated and experienced professional looking for a new challenge, please apply today.



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