Customer Service Associate
3 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate at Goldfish Swim School - Fort Washington.
This is a fantastic opportunity for someone who enjoys working with children, has excellent communication skills, and is passionate about providing exceptional customer service.
About the Role:
As a Customer Service Associate, you will be the first point of contact for our customers, handling phone calls, emails, and in-person interactions with a professional and friendly demeanor. Your primary responsibilities will include:
- Answering phones, responding to inquiries, taking messages, and directing calls in a professional manner.
- Processing student registrations using effective sales/customer service techniques.
- Scheduling and managing birthday/pool parties, supervising private party staff.
- Resolving customer concerns/complaints using a professional approach.
- Assisting members with purchases of merchandise and vending.
- Greeting parents and students as they report to the front desk.
- Checking in students on the attendance tracking system.
- Maintaining cleanliness of the front desk area, Snack Shack area, changing areas, restrooms, and observation area.
- Monitoring Snack Shack area and providing guidance to Snack Shack staff.
- Checking voicemail and email correspondence and responding in a timely manner.
- Updating informational displays with accurate and timely promotions and literature.
- Providing occasional administrative support for management personnel.
- Making collection calls to resolve open account problems.
- Preparing twice daily student lesson schedules for use by instructors and management staff.
- Enforcing safety rules and regulations to prevent accidents, administering first aid when necessary.
Requirements:
To succeed in this role, you must have:
- A high school diploma or GED.
- Some college education preferred.
- Two years of previous customer service and/or administrative office experience.
- Intermediate level computer skills using Word, Excel, and other software systems.
- Shallow Water Lifeguard, CPR, First Aid, and AED certifications (obtained through Goldfish Swim School training).
Salary: $35,000 - $45,000 per year, depending on experience.
Location: Goldfish Swim School - Fort Washington.
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