Customer Service Ambassador
5 days ago
**Job Summary:**
We are seeking a highly motivated Customer Service Representative to join our team at Goldfish Swim School - Fort Washington. As a Customer Service Representative, you will be the first point of contact for potential and current customers, providing exceptional service and ensuring a positive experience for all.
About the Role:
- You will be responsible for answering telephones, responding to inquiries, taking messages, and screening/directing phone calls in a professional manner.
- You will process student registrations using effective sales/customer service techniques and assist members with purchases of merchandise and vending.
- You will greet parents and students as they report to the front desk, check in students on the attendance tracking system, and maintain the cleanliness of the front desk area, Snack Shack area, changing areas, restrooms, and observation area.
- You will monitor the Snack Shack area and provide guidance to Snack Shack staff, check voicemail and email correspondence, and respond in a timely manner.
- You will update informational displays with accurate and timely promotions and literature and provide occasional administrative support for management personnel.
- You will enforce safety rules and regulations to prevent accidents and administer first aid when necessary.
Requirements:
- A high school diploma or GED is required, with some college preferred.
- You should have two years of previous customer service and/or administrative office experience.
- You should possess intermediate level computer skills using Word, Excel, and other software systems.
- You should be certified in Shallow Water Lifeguard, CPR, First Aid, and AED.
Compensation and Benefits:
The estimated salary for this position is $40,000 per year, based on industry standards and market research. Additionally, you will receive benefits including health insurance, paid time off, and opportunities for professional growth and development.
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