Experience Manager

3 weeks ago


Phoenix, Arizona, United States Industrious Full time
About Industrious

Industrious is a leading provider of premium workplace-as-a-service solutions, offering a unique and innovative approach to creating great days for teams of all sizes and stages. Our mission is to deliver exceptional workplace experiences that foster collaboration, productivity, and growth.

About the Role

We are seeking a highly skilled and motivated Member Experience Manager to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences, driving business growth, and ensuring seamless operations at our locations.

Key Responsibilities:

  • Develop and execute strategies to drive business growth and customer satisfaction
  • Provide exceptional customer service and support to members and guests
  • Manage day-to-day operations, including facilities, amenities, and services
  • Collaborate with cross-functional teams to achieve business objectives
  • Identify and capitalize on opportunities to improve customer experiences and drive revenue growth

Requirements:

  • Proven track record of delivering exceptional customer experiences and driving business growth
  • Strong communication and interpersonal skills, with the ability to build strong relationships with members, guests, and colleagues
  • Ability to work independently and as part of a team, with a strong focus on collaboration and customer-centricity
  • Highly organized and detail-oriented, with excellent time management and problem-solving skills
  • Passion for delivering exceptional customer experiences and driving business growth

What We Offer:

  • Competitive salary and bonus structure
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Comprehensive benefits package, including health insurance, 401(k), and paid time off
  • Access to cutting-edge technology and tools

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.



  • Phoenix, Arizona, United States R.S. Hughes Full time

    Customer Care ManagerR.S. Hughes Company, Inc. is a dynamic, North American distributor of industrial supplies. We maintain an extensive inventory of adhesives, abrasives, electrical, static control, tapes, labeling and safety products.Key ResponsibilitiesDevelop and support customer care teams to deliver exceptional customer satisfaction.Assist in process...


  • Phoenix, Arizona, United States Industrious Full time

    About IndustriousIndustrious is a leading provider of premium workplace-as-a-service solutions, offering a unique and innovative approach to creating great days for teams of all sizes and stages. Our mission is to deliver exceptional workplace experiences that foster collaboration, productivity, and growth.About the RoleWe are seeking a highly skilled and...


  • Phoenix, Arizona, United States Industrious Full time

    About the RoleWe are seeking a highly skilled and motivated Member Experience Manager to join our team at Industrious. As a key member of our operations team, you will be responsible for delivering exceptional experiences to our members, driving business growth, and building strong relationships with our clients.Key ResponsibilitiesDevelop and execute...


  • Phoenix, Arizona, United States LEVY Full time

    About LevyLevy is a leading provider of premium food and beverage experiences in the sports and entertainment industry. We pride ourselves on delivering exceptional service and creating memorable experiences for our guests.Job Title: Suites/Premium ManagerWe are seeking a highly skilled and experienced Suites/Premium Manager to join our team. As a...


  • Phoenix, Arizona, United States PennyMac Full time

    About the RoleWe are seeking a highly skilled and experienced professional to lead our customer experience team as an Assistant Vice President. As a key member of our leadership team, you will be responsible for ensuring that our customers receive timely, friendly, and effective service while maximizing employee production and quality.Key...


  • Phoenix, Arizona, United States PennyMac Full time

    About PennymacPennymac is a leading specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.Job SummaryThe Assistant Vice President of Customer Experience will lead multiple teams and...


  • Phoenix, Arizona, United States PennyMac Full time

    About PennymacPennymac is a leading specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.Job SummaryThe Assistant Vice President Customer Experience will lead multiple teams and...


  • Phoenix, Arizona, United States The Learning Experience - World Headquarters Full time

    Job OverviewThe Learning Experience - World Headquarters is seeking a highly skilled New Center Openings Manager to join our team. As a key member of our franchise support team, you will play a critical role in ensuring the successful launch of new centers across the Greater Phoenix area.Key ResponsibilitiesProvide on-premise coaching and support to...


  • Phoenix, Arizona, United States Unislink Full time

    Job DescriptionUnisLink is seeking an experienced Vice President of Client Experience to oversee high-risk, high-volume accounts within the Operations team. This role promotes positive customer experiences, fosters relationships, and supports brand loyalty. The successful candidate will report directly to the Senior VP of US Operations and serve as the face...


  • Phoenix, Arizona, United States Opendoor Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Experience Advocate to join our team in Phoenix, AZ. As a key member of our Operations Sales and Support team, you will be responsible for leading a team of Customer Experience Advocates and driving excellence in customer experience.Key ResponsibilitiesInspire and lead your team to...


  • Phoenix, Arizona, United States Whatnot Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Experience Team Lead to join our team at Whatnot. As a key member of our operations team, you will be responsible for driving the best possible user experience through process improvement, order management, and problem-solving.Key ResponsibilitiesLead team performance and drive results in...


  • Phoenix, Arizona, United States Sunrun Full time

    About the RoleSunrun is seeking a highly skilled Affiliate Experience Professional to join our Affiliate Partner team in Puerto Rico. As a key member of our team, you will collaborate closely with Account Staff to identify, investigate, manage, resolve, and communicate issues or concerns raised by Affiliate Partners, such as customer concerns, legal...


  • Phoenix, Arizona, United States Sunrun Full time

    About the RoleSunrun is seeking a highly skilled Affiliate Experience Professional to join our Affiliate Partner team in Puerto Rico. This role will collaborate closely with Account Staff to identify, investigate, manage, resolve, and communicate issues or concerns raised by Affiliate Partners.Key ResponsibilitiesIdentify and effectively resolve escalated...


  • Phoenix, Arizona, United States SOUTHWEST BREAST AND AESTHETICS LLC Full time

    Job DescriptionWe are seeking a highly skilled and compassionate Patient Experience Coordinator to join our team at Southwest Breast and Aesthetics LLC. As a key member of our staff, you will play a vital role in ensuring our patients receive exceptional care and service.Responsibilities:Schedule patient appointments and manage clinic schedulesCheck in and...


  • Phoenix, Arizona, United States Wecom Fiber Full time

    Job Summary:The Employee Experience Concierge at Wecom Fiber plays a pivotal role in enhancing the employee journey, fostering engagement, and promoting a positive work environment within the telecommunications and fiber industry.The focus on employee satisfaction, well-being, and support contributes to a culture of excellence and collaboration at Wecom...


  • Phoenix, Arizona, United States Adtalem Global Education Full time

    Job Title: Clinical CoordinatorAt Adtalem Global Education, we're committed to delivering exceptional healthcare education that prepares students for success in their careers. As a Clinical Coordinator for our Master's in Physician Assistant Studies program, you'll play a vital role in ensuring our students receive top-notch clinical experiences that set...


  • Phoenix, Arizona, United States Opendoor Full time

    About OpendoorOpendoor is a leading real estate technology company that is revolutionizing the way people buy and sell homes. We are seeking a highly motivated and experienced Customer Experience Advocate to join our team in Phoenix, AZ.Job SummaryThe Customer Experience Advocate will be responsible for leading a team of Customer Experience Advocates and...


  • Phoenix, Arizona, United States Phoenix Suns Full time

    At Player 15 Group, we're a collaborative team that supports the Phoenix Suns, Phoenix Mercury, Valley Suns, and Footprint Center. As an Account Executive, you'll play a key role in driving sustained success and championship wins. Your expertise in ticket sales and business services will help us deliver exceptional experiences for our fans. If you're...


  • Phoenix, Arizona, United States Kiln Full time

    Job Title: Member Experience AssociateAbout Kiln:Kiln is a pioneering flex-office and lifestyle brand that delivers an exceptional experience to its members through a unique ecosystem of people, products, places, and spaces.With 12 locations across the US, Kiln is rapidly expanding its presence and seeking a highly skilled Member Experience Associate to join...


  • Phoenix, Arizona, United States Broadly Full time

    {"title": "Customer Care Specialist", "description": "Customer Care SpecialistBroadly is changing the way local service businesses grow. We help thousands of local service businesses attract, retain, and "wow" their customers with powerful customer experiences. Our mission is to bridge local businesses to their modern consumers by helping them: capture...