Member Experience Associate

2 days ago


Phoenix, Arizona, United States Kiln Full time
Job Title: Member Experience Associate

About Kiln:

Kiln is a pioneering flex-office and lifestyle brand that delivers an exceptional experience to its members through a unique ecosystem of people, products, places, and spaces.

With 12 locations across the US, Kiln is rapidly expanding its presence and seeking a highly skilled Member Experience Associate to join its team.

Job Summary:

The Member Experience Associate is the first point of contact for Kiln community members and serves as the face of the company. This role is responsible for creating a welcoming and collaborative community environment, ensuring seamless operations, and driving growth through exceptional customer service.

Key Responsibilities:

  • Provide exceptional customer service to members, guests, and team members
  • Manage the front desk, main lobby, storage areas, mailroom, and Kiln office space
  • Coordinate events, tours, and new member onboarding
  • Develop and maintain organizational systems for inventory and supplies
  • Ensure the highest level of member experience through trouble-shooting and issue escalation
  • Collaborate with the Community Director and team to achieve goals and objectives

Requirements:

  • Partial completion of a college degree preferred
  • Office management or administrative experience
  • Customer service or support experience
  • Strong verbal and written communication skills
  • Exceptional organizational and multitasking skills
  • Demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy

What We Offer:

Kiln offers a dynamic and entrepreneurial work environment, opportunities for growth and development, and a competitive compensation package.

How to Apply:

Interested candidates should submit their application, including a cover letter and resume, to [insert contact information].



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