Affiliate Experience Specialist
2 weeks ago
Sunrun is seeking a highly skilled Affiliate Experience Professional to join our Affiliate Partner team in Puerto Rico. This role will collaborate closely with Account Staff to identify, investigate, manage, resolve, and communicate issues or concerns raised by Affiliate Partners.
Key Responsibilities- Identify and effectively resolve escalated issues or concerns raised by Affiliate Partners and customers, ensuring a swift and satisfactory resolution.
- Collaborate closely with Account and Program Staff, providing regular updates on active escalations and ensuring all stakeholders are informed throughout the resolution process.
- Work in support of Partner Pipeline Managers to resolve aging pipeline-related escalations, leveraging tools and resources to facilitate resolution management.
- Coordinate with Sunrun's general escalation team(s) to address complex or high-priority issues requiring additional support.
- Maintain a comprehensive tracking system to monitor historical escalations by type and volume, analyzing trends to proactively address recurring issues.
- Bachelor's degree or equivalent work experience.
- Bilingual in Spanish and English required.
- Minimum of 3 years of experience in conflict resolution, partner or customer escalations management, or a similar capacity.
- Proven experience in conflict resolution, partner/customer escalations management, or a similar role within a dynamic environment.
- Proficiency in both Spanish and English (spoken and written) is essential.
Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments.
We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy or any other basis protected by law.
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Affiliate Experience Specialist
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