Patient Financial Services Representative

2 weeks ago


Billings, Montana, United States Billings Clinic Full time

Join Our Team at Billings Clinic

At Billings Clinic, we pride ourselves on delivering exceptional healthcare services in a supportive and collaborative environment. Our organization is recognized for its commitment to quality care and has been awarded Magnet Recognition for nursing excellence.

About the Role

The Patient Financial Services Representative plays a crucial role in shaping the patient experience by providing outstanding customer service within our financial services department. This position involves addressing a variety of inquiries from patients regarding their financial responsibilities for both hospital and clinic services.

Key Responsibilities

  • Deliver exemplary customer service, ensuring a positive impression of our financial services.
  • Respond to patient inquiries regarding account balances and payment arrangements, providing clear and concise information.
  • Conduct follow-up communications with patients to resolve outstanding balances and ensure satisfaction.
  • Assist patients in understanding their self-pay billing processes and payment options.
  • Maintain compliance with all regulatory collection practices, including federal and state guidelines.
  • Collaborate with the insurance call center to ensure accurate claims submission.
  • Utilize performance improvement strategies to enhance service quality.

Qualifications

Education: High School diploma or equivalent.

Experience: A minimum of one year in an office setting is preferred, with experience in collections or patient accounts being advantageous.

Why Billings Clinic?

Billings Clinic is dedicated to fostering a culture of kindness, safety, and courage. We offer a comprehensive benefits package to our full-time employees, including medical, dental, and retirement plans, along with opportunities for professional growth and development.

Join us in making a difference in the lives of our patients and the community.



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