Sales Manager

1 week ago


Los Angeles, California, United States SCI Shared Resources LLC Full time
Job Summary

We are seeking a highly motivated and experienced Sales Manager to join our team at Fairhaven Memorial Park Mortuary Crematory and Flower Shop. As a Sales Manager, you will be responsible for achieving annual pre-need sales volume and margin goals, as well as individual sales production. You will also be responsible for observing sales representatives during sales meetings, providing timely constructive feedback, and tracking and trending sales to address gaps and take initiatives to dismiss underperforming sales staff.

Key Responsibilities
  • Qualify sales leads by asking probing questions and providing information; schedule sales appointments.
  • Present pre-need services and products to consumers and influence the importance of pre-need.
  • Complete electronic sales contracts and close sales.
  • Generate sales leads by presenting pre-need presentations or information at community or non-profit events and consumer homes.
  • Ensure contracts and paperwork are accurately and thoroughly completed by Sales Representatives in a timely manner.
  • Build positive business relationships within the community, non-profit, and civic organizations to build brand presence.
  • Develop and achieve AOR and individual sales goals.
  • Learn how to apply market demographics, share, and growth/decline rates to develop annual sales goals for sales team.
  • Develop an annual financial budget, monitor and approve expenses, and achieve financial budget in both revenue and expense.
  • Approve time cards prior to deadline, initiate personnel change transactions.
  • Coach revenue generators on techniques, technology, and influential personal style.
  • Provide timely constructive feedback; may recommend re-training.
  • Facilitate answers to sales and commissions questions.
  • Develop a strong, trusting, and reliable team.
  • Understand team members' career aspirations and provide assignments to develop skills and/or close gaps.
  • Constructively address issues and provide tangible and appropriate feedback.
  • Apply a proactive and collaborative management style to increase employee engagement and minimize turnover.
  • Monitor training requirements ensuring staff is current.
  • Screen candidates (internal and external) and hire or promote a skilled and effective staff.
  • Collaborate with Field Management on Associate Performance, pay increases, special pays, and career advancements.
  • Discipline staff as necessary.
  • Write development plans to close behavior or skill gaps.
  • Collaborate with Human Resources throughout discipline, development, and termination processes.
  • Initiate discussions to terminate underperforming staff.
  • Recommend and discuss terminations with Leadership.


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