Principal Product Manager
3 weeks ago
We are seeking a highly skilled Principal Product Manager to join our Customer Engagement Technology (CET) Team at Amazon. As a key member of our team, you will be responsible for driving the vision of how we use Artificial Intelligence (AI) with Large Language Models (LLMs) to help our Customer Service Associates (CSAs) solve customer problems globally.
Key Responsibilities- Define and drive the multi-year vision for the product portfolio
- Work cross-functionally to manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit while building great customer experiences.
- Measure and analyze existing products for opportunities to innovate and improve.
- Deliver long-lasting foundational systematic solutions that pave the way for effective use of LLMs
- Work with leaders across science, tech, product/program management, corporate and operations to identify and manage new and existing opportunities, initiatives and processes.
- Deliver 3YP, Vision, PRFAQS, and BRD docs.
- Define clear goals and objectives for the business in the planning and execution space while identifying risks and strategizing mitigation plans.
- Assess product development efforts, including research, requirements definition, metrics analysis, technical specifications, development, and launch efforts.
- Influence senior leaders across Amazon and communicate Amazon AI's vision, strategy, goals, status, and customer impact.
- Mentor other product managers.
We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment.
Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative learning environment.
Requirements- Bachelor's degree in engineering, statistics, computer science, operations research, business analytics, information systems or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- 7+ years of end to end product delivery experience
- 7+ years of product or program management, product marketing, business development or technology experience
- 7+ years of technical product or program management experience
- Experience leading cross-organizational programs and setting and holding teams and individuals to timelines and deliverables without explicit authority
- Experience working with and influencing senior level stakeholders
- 10+ years of technical product or program management experience
- 10+ years of product or program management, product marketing, business development or technology experience
- 10+ years of end to end product delivery experience
- Master's Degree in Business/Engineering/Analytics
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