Experienced Front Office Administrator

1 week ago


Grand Rapids, Michigan, United States Closets by Design SeattleTacoma Full time

Position Overview: We are seeking a dedicated Senior Front Desk Receptionist to deliver outstanding service to our clientele. The ideal candidate will engage with customers through various communication channels, ensuring a seamless experience.

Key Responsibilities:

  • Respond to customer inquiries via phone and email.
  • Collect and manage new customer data.
  • Coordinate appointments for design consultations and installations.
  • Monitor and address email correspondence; troubleshoot issues; maintain databases; and process orders and payments.
  • Adhere to company policies and procedures.
  • Engage in effective problem resolution.
  • Assist customers in making informed decisions.
  • Support customers with billing and payment inquiries.
  • Perform additional administrative tasks as required.

Job Type: Full-time

Compensation: $23.00 per hour

Expected Hours: 40 hours per week

Benefits Include:

  • Employee discounts
  • Paid time off

Work Schedule:

  • 8-hour shifts
  • Daytime hours
  • Monday through Friday
  • Rotating weekends

Experience Requirements:

  • 3 years in an office environment (preferred)
  • 3 years in customer relationship management (preferred)

Work Location: In-person



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