Customer Experience Professional

4 weeks ago


New York, New York, United States Monday Full time
Job Overview:

We're seeking a highly skilled Customer Experience Advocate to join our team. As a hybrid position, you'll work from our NYC office three days a week, engaging with customers across various channels, including live chat, email, phone, and screen shares. Your primary goal is to empower customers to connect their goals and challenges with the solution in monday.com.

The ideal candidate will possess excellent problem-solving skills, be able to multitask, and have superb written and verbal communication skills. You'll also serve as a liaison between our customers and the rest of the monday.com team to advocate and help shape the best possible version of our product.

Responsibilities:
  • Engage with customers through various channels.
  • Empower customers to connect their goals and challenges with monday.com.
  • Collaborate with internal technical teams and engage users for the full bug life cycle.
  • Serve as a liaison between customers and the monday.com team.
  • Lead online webinars and one-on-one demos to educate customers on the features of our platform and developer toolkit.
  • Create internal and external documentation to enhance our knowledge base.
Requirements:
  • Experience providing customer or technical support.
  • Understanding of help desk software and remote support tools.
  • Problem-solving skills and multitasking abilities are essential.
  • Superb written and verbal communication skills.
  • Positive attitude, empathetic, coachable, and collaborative.
What We Offer:
  • A competitive salary: $58,000-$68,000 per year, depending on experience.
  • An amazing company culture that values transparency, collaboration, and having fun while working.
  • Monthly stipends for food, wellness, and commuter expenses.
  • A dedicated learning and development team that provides opportunities for growth and skill-building.
  • A global work environment with offices in several locations worldwide.


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