Restaurant Operations Manager

2 days ago

Westbury, New York, United States TGI Fridays Full time
Key Responsibilities

We are seeking a highly skilled and motivated Restaurant Operations Manager to join our team at TGI Fridays. As a key member of our management team, you will be responsible for ensuring that our restaurant operates at the highest level of quality and efficiency.

Key Responsibilities:

  • Supervise and coordinate the activities of our team members to ensure that our guests receive an exceptional dining experience.
  • Monitor and control the flow of work to ensure that our restaurant is running smoothly and efficiently.
  • Ensure that our restaurant is maintained in a clean and safe environment for our guests and team members.
  • Manage and control our inventory and supplies to ensure that we have the necessary resources to operate effectively.
  • Develop and implement strategies to improve our restaurant's performance and profitability.

Requirements:

  • Minimum 6 months experience as a Team Member (internal) or one year of external restaurant experience with a college degree (external)
  • Certified coach (internal)
  • Must be capable of performing all functions and meeting qualification standards for all FOH and BOH positions
  • Ability to complete TGI Friday's Associate Manager Validation
  • Must complete pre-hire assessment and pass background check
  • Must be able to walk and stand during entire shift
  • Frequent bending and stooping required
  • Must be able to lift up to 30 lbs.
  • Must be able to read and write English
  • Must be able to hear well amongst loud background noise
Competencies

COACHING FOR PERFORMANCE: Spends time guiding, teaching and providing clear and directed feedback to your team to help them grow and succeed.

· Provides ongoing guidance and direction to help Team Members reach their full potential.

· Gives honest feedback that is specific, timely and action-oriented.

· Promptly recognizes and encourages effective performance.

· Helps to develop and execute plans for each Team Member that maximize strengths and improve weak areas.

· Ensures Team Members are given challenging assignments to help them learn new skills that can prepare them for the next level.

· Takes a hands-on approach to developing others by providing clear examples of desired behaviors to ensure understanding.

LEADS AND INSPIRES OTHERS: Sets the example for the team by living the TGI Friday's credo and values; effectively influences and motivates them to reach goals.

· Acts with integrity in all dealings; demonstrates consistency in words and actions.

· Demonstrates genuineness, openness, and approachability and consistently treats all Team Members and Guests with dignity and respect.

· Effectively manages stress level during difficult situations.

· Demonstrates the ability to understand and adjust leadership style to fit others' needs.

· Rallies and harnesses the energy of the restaurant by being present, upbeat and engaged.

· Frequently and genuinely acknowledges and rewards strong performance.

· Treats all employees in a fair and consistent manner.

COMMUNICATION: Keeps everyone on the same page through frequent information sharing and open dialogue

· Encourages open, honest and timely communication among Team Members.

· Fosters frequent dialogue between the FOH and BOH staff.

· Demonstrates effective listening by being available to Team Members and responding to needs and concerns.

· Communicates the why behind important goals and initiatives to gain buy-in.

· Respects the opinions of others; listens to comments and concerns with an open mind.

· Holds frequent meetings where information is shared freely by staff.

· Takes advantage of opportunities to engage in one-on-one communication.

MANAGING EXECUTION: Enforces performance standards and follows up relentlessly to ensure accountability for top quality results.

· Ensures 100% compliance with standard operating procedures.

· Enforces high standards and always looks to raise the bar.

· Holds Team Members Accountable to meet obligations.

· Confronts sub-par performance directly and holds people accountable for making improvements.

· Makes tough but necessary decisions in regards to discipline.

· Sets clear expectations and goals and holds others accountable for achieving them.

· Identifies and corrects mistakes immediately to provide hands on learning experiences.

PASSION FOR THE GUEST: Ensures that every action and decision leads to an exceptional Guest experience Maintains visibility within the restaurant; models exemplary hospitality by engaging regularly with the Guests and interacting in a positive, sincere manner.

· Encourages Team Members to focus efforts and attention on going above and beyond to exceed Guest expectations and create repeat visits.

· Effectively balances Guest needs with TGI Friday's business needs.

· Utilizes Guest feedback to improve the Guest experience.

· Shows awareness of Guest needs and expectations; prevents problems before they occur.

· Follows up to ensure that Guest issues and complaints are addressed and resolved promptly.

· Shows attention to food quality/appearance, ticket times, and the fine details that define the overall Guest experience.

DECISION MAKING & PROBLEM SOLVING: Thinks problems through, acts with urgency and always keeps the best interests of the brand at heart when making decisions.

· Able to digest information quickly, boil it down, and identify relevant issues.

· Finds root causes in order to develop workable solutions to problems.

· Draws important connections and considers both short and long-term implications of decisions.

· Right or wrong – shows the willingness to make the call and accepts responsibility for decisions and results.

· Evaluates various solutions to problems before taking action.

· Acts quickly and decisively when needed based on the need and urgency of situation.

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