Executive Guest Experience Manager
15 hours ago
Job Overview: As an Executive Guest Experience Manager at Resorts World Las Vegas, you will be responsible for delivering personalized service to our high-end guests, ensuring their stay is memorable and enjoyable. The successful candidate will have excellent communication and interpersonal skills, as well as the ability to think critically and solve problems efficiently.
The ideal candidate should have experience working in a large, luxury resort setting and possess strong existing relationships with mass premium and high-end patrons.
Main Responsibilities- Manage all aspects of the guest's visit, including booking spa, dining, in-room dining amenities, ground transportation, cabanas, hotel rooms, establishing casino credit, overseeing folio check-out, etc.
- Cultivate and identify patrons with incremental spend throughout the resort.
- Interact with players in person on property, as well as via telephone, email, text message, and written correspondence.
- Provide information to team and property leadership related to guest feedback, suggestions, concerns, or issues.
- Adhere to Resorts World Las Vegas policies and procedures as well as Title 31 compliance requirements.
- Obtain and maintain position-specific licensing.
- Use personal device/cellular phone for job-related operational tasks, job duties, review of company documents, etc.
- Fluent in English and Mandarin/Cantonese.
- Ability to work varied shifts, including nights, weekends, and holidays.
- Ability to effectively communicate in English.
- Polished appearance and demeanor.
- Excellent customer service skills.
- Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
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