Host/Hostess - Oscar's - Greet and Seat Guests

{"Requirements": "
\t\/\/ Company:
\t\/\/ PlayLV Gaming
\t\/\/
\t\/\/ Must be 21 years of age or older
\t\/\/ High school diploma or equivalent required
\t\/\/ Minimum of one year of customer/guest service experience
\t\/\/ Working knowledge of correct maintenance and use of equipment
\t\/\/ Have interpersonal skills to deal effectively with all business contacts
\t\/\/ Work varied shifts, including weekends and holidays
\t\/\/ Able to effectively communicate in English, in both written and oral forms
\t\/\/ Maintain a professional, neat, well-groomed appearance, with proper personal hygiene
\t\/\/ Excellent interpersonal skills with the ability to listen effectively, and communicate in a positive manner with Team Members, guests and Management
\t\/\/ Maintain a friendly, upbeat, outgoing, energetic personality at all times
\t\/\/ Ability to manage several priorities simultaneously
\t\/\/ Read, write, speak and understand English
\t\/\/ Must be reliable and conscientious
\t\/\/ Must be accurate and detail oriented
\t\/\/ Must be flexible to constantly changing work environments, service positions and outlet team structures
\t\/\/ Be able to stand on their feet for extended hours at a time
\t\/\/ Ability to meet company's production and quality standards
\t\/\/", "Responsibilities": "
\t\/\/ Oversee daily restaurant reservations, pre-assign seating where necessary
\t\/\/ Communicate with Restaurant, any reservations regarding special orders, cake orders, and special requests - responsible for conveying all such information to management
\t\/\/ Answer restaurant telephone courteously and efficiently
\t\/\/ Escort guests to tables and assist in seating at tables; present menus and extend pleasantries
\t\/\/ Shut down podium and forward phones to voice-loop at end of shift
\t\/\/ Work as a team; assist with all guests' and employees' needs and inquiries
\t\/\/ Assist Management with approvals on RFB checks
\t\/\/ Maintain positive guest relations at all times
\t\/\/ Resolve guest complaints, ensuring guest satisfaction
\t\/\/ Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately
\t\/\/ Maintain complete knowledge of scheduled daily activities and in-house groups, daily house count, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant
\t\/\/ Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees
\t\/\/ Have a complete knowledge of all food and beverage menu items
\t\/\/ Be aware of activities in dining room, including but not limited the service standards being used, the bussing of tables, station assignments, special functions, the presence of executives, and the availability or unavailability of particular items
\t\/\/ Responsible for cleanliness of host/hostess stand floors, menus, and signage and special boards
\t\/\/ Have knowledge of all methods of check tendering (cash, comp, coupon, credit cards, gift certificates etc.)
\t\/\/ Display knowledge of all emergency procedures
\t\/\/ Have detailed knowledge of the facility and its amenities
\t\/\/ Monitor and maintain cleanliness, sanitation and organization of assigned work areas
\t\/\/", "Preferred": "At least year of experience as a Host/Hostess in an upscale restaurant or any customer service related field
Previous experience working in a similar resort setting
", "Key Skills": "Effective communication
Teamwork
Customer service
Problem-solving
Adaptability
", "About the Job": "We are seeking a highly motivated and organized Host/Hostess to join our team at Oscar's. The successful candidate will be responsible for providing exceptional guest service, managing restaurant reservations, and ensuring a seamless dining experience for our guests.

As a Host/Hostess, you will be the first point of contact for our guests, and your exceptional communication and interpersonal skills will be essential in creating a welcoming and engaging environment.

If you are a team player with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Responsibilities:

- Oversee daily restaurant reservations, pre-assign seating where necessary
- Communicate with Restaurant, any reservations regarding special orders, cake orders, and special requests - responsible for conveying all such information to management
- Answer restaurant telephone courteously and efficiently
- Escort guests to tables and assist in seating at tables; present menus and extend pleasantries
- Shut down podium and forward phones to voice-loop at end of shift
- Work as a team; assist with all guests' and employees' needs and inquiries
- Assist Management with approvals on RFB checks
- Maintain positive guest relations at all times
- Resolve guest complaints, ensuring guest satisfaction
- Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Maintain complete knowledge of scheduled daily activities and in-house groups, daily house count, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant
- Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees
- Have a complete knowledge of all food and beverage menu items
- Be aware of activities in dining room, including but not limited the service standards being used, the bussing of tables, station assignments, special functions, the presence of executives, and the availability or unavailability of particular items
- Responsible for cleanliness of host/hostess stand floors, menus, and signage and special boards
- Have knowledge of all methods of check tendering (cash, comp, coupon, credit cards, gift certificates etc.)
- Display knowledge of all emergency procedures
- Have detailed knowledge of the facility and its amenities
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas

Preferred Qualifications:

- At least year of experience as a Host/Hostess in an upscale restaurant or any customer service related field
- Previous experience working in a similar resort setting

Key Skills:

- Effective communication
- Teamwork
- Customer service
- Problem-solving
- Adaptability

About the Job:

We are seeking a highly motivated and organized Host/Hostess to join our team at Oscar's. The successful candidate will be responsible for providing exceptional guest service, managing restaurant reservations, and ensuring a seamless dining experience for our guests.

As a Host/Hostess, you will be the first point of contact for our guests, and your exceptional communication and interpersonal skills will be essential in creating a welcoming and engaging environment.

If you are a team player with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

", "Working Hours": "Varied shifts, including weekends and holidays
", "Work Environment": "Fast-paced dining environment
", "Benefits": "Competitive compensation package
Benefits, including medical, dental and vision insurance
401(k) plan with company match
Paid time off
Professional development opportunities
"}

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