Front Desk Associate

4 days ago


Virginia Beach, Virginia, United States MSCCN Full time
Job Summary

This position is assigned to the Morale, Welfare, and Recreation (MWR) Recreational Lodging Program; Fleet Readiness (N92); Commander, Navy Installations Command (CNIC); Dam Neck Annex. The incumbent performs front desk and reservation functions for the MWR Recreational lodging program. Recreational Lodging operations may include Recreational Vehicle Parks, Vacation Rentals (cottages, cabins, single houses, townhomes, duplexes, mobile homes, hotels, apartments, and yurts), and/or campgrounds.

Responsibilities
  • Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests.
  • Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges.
  • Provides guests with their room key or card.
  • Provides assistance in handling customer complaints, involving management as necessary.
  • Receives requests and processes reservations within established guidelines.
  • When rooms/spaces are not available, provides an option to be on a waitlist and/or alternative lodging or RV Parks in the area.

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