Front Desk Associate

14 hours ago


Virginia Beach, Virginia, United States Harrison Group Full time
Front Desk Clerk Job Description

The Harrison Group is a family-owned business with a rich history in Ocean City, Maryland, dating back to 1951. Our company operates a diverse portfolio of hotels and restaurants across the East Coast, including Virginia Beach, Corolla, and Jacksonville Beach. We are committed to delivering exceptional hospitality and continuously improving our services to meet the evolving needs of our guests.

Key Responsibilities:
  • Guest Check-In and Check-Out: Ensure seamless check-in and check-out processes for our guests, including managing online and phone reservations.
  • Customer Service: Provide excellent customer service, responding to guest inquiries and resolving any issues in a timely and professional manner.
  • Room Assignments: Welcome guests upon arrival and assign rooms, ensuring a smooth and efficient process.
  • Hotel Information: Provide guests with information about our hotel, available rooms, rates, and amenities.
  • Communication: Liaise with housekeeping staff to ensure rooms are clean and tidy, and maintain updated records of bookings and payments.
Requirements:
  • Experience: Previous work experience as a Hotel Front Desk Agent, Receptionist, or similar role.
  • Software Knowledge: Familiarity with hotel reservation software, such as Cloudbeds and RoomKeyPMS.
  • Communication Skills: Excellent communication and organizational skills, with a customer service attitude.
  • Education: A degree in hotel management is a plus.
Benefits:
  • 401k: Retirement savings plan.
  • Paid Time Off: Generous paid time off policy.
  • Health Insurance: Comprehensive health, life, dental, and vision insurance.

The pay range for this role is:
USD per hour (Virginia Beach, VA)


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