Care Coordinator Liaison

3 weeks ago


Shrewsbury, Massachusetts, United States Griswold Rabinovitz Division Full time

We are seeking a skilled Care Coordinator Liaison to join our team at Griswold Home Care. As a key member of our team, you will be responsible for presenting our agency as the best home care option, acting as a liaison between clients, referral sources, and our agency.

Responsibilities:

  • Presents Griswold Home Care as the best home care option
  • Acts as a liaison between clients, referral sources, and our agency
  • Schedules and coordinates care for clients and provides support for caregivers
  • Recruits and orients staff
  • Helps develop client care plans
  • Maintains client confidentiality and quality care
  • Listsens to clients' and staff concerns
  • Makes cold calls, develops leads, and introduces potential leads while promoting the agency
  • Is an information resource for clients, caregivers, and referral sources
  • Conducts telephone intakes
  • Supports the office with scheduling, marketing, interviewing, and administrative duties
  • Performs initial home visits with new or potential clients to explain services
  • Executes follow-up home visits with existing clients
  • Is on call

Qualifications:

  • Exhibits strong communication skills and can communicate clearly and concisely in both verbal and written form, fluent in English, articulate
  • Has high school or advanced education
  • Is comfortable with working and inputting into a computer
  • Has a preferred understanding of general care techniques and the home care industry
  • Has strong organizational skills
  • Has good time management skills
  • Is detail-oriented
  • Has a valid driver's license, reliable transportation, and auto insurance
  • Has a nurturing ability (caring, empathetic, and compassionate)
  • Has creative problem-solving skills
  • Can work with individuals of varying backgrounds towards a common goal for the betterment of clients


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