Salesforce CRM Administrator

2 weeks ago

Shrewsbury, Massachusetts, United States University of Massachusetts Medical School Full time
Job Summary

The Salesforce CRM Administrator will manage the ongoing use, development, and implementation of Salesforce and related tools/plug-ins. This role serves as an administrator, data quality regulator, and project manager.

Key Responsibilities
  • Manage the Salesforce environment with 100+ users.
  • Handle all basic administrative functions, including user account maintenance, reports and dashboards, workflows, and other routine tasks.
  • Complete regular internal system audits and prepare for upgrades.
  • Manage data feeds and other integrations.
  • Coordinate the evaluation, scope, and completion of new development requests.
  • Act as liaison with Marketing/Communications for Pardot campaigns and troubleshooting.
  • Work with the institutional management team to establish suitable processes to support administrative, development, and change management activities.
  • Identify and evaluate available plug-ins to support expanding organization requirements.
  • Create, update, and modify APEX code and CSS for components and objects.
  • Assist in training of new users and grow the Salesforce skill set across the organization.
  • Effectively act as the liaison between users, vendors, and the application development teams.
  • Work independently with members of the user community to define and document development requirements.
Qualifications
  • Bachelor's degree in Business, Communications, Information Technology, or equivalent.
  • 3-5 years of experience as a Certified Salesforce Administrator.
  • Demonstrated experience with Salesforce administration and support in an enterprise production environment.
  • Demonstrated experience with Salesforce security profiles and configuration, reports and dashboards, data integration tools, and application integration.
  • General knowledge of Apex and Visual force development methods, Salesforce API, and Salesforce1 platform.
  • Proven ability to work with groups and create customized metrics, reports, dashboards, and other quality measurement means.
  • Proven ability to design and implement best practices and/or new processes and work with leaders and groups to facilitate user adoption.
  • Strong understanding of Salesforce best practices and functionality.
  • Strong data management abilities.
  • Solid working understanding of Pardot and connectivity with Salesforce functions.
  • A documented history of successfully driving projects to completion.
  • A demonstrated ability to understand and articulate complex requirements.
Preferred Qualifications
  • Sales Cloud, Service Cloud, and Developer certifications preferred.
  • Excellent project management skills and a positive attitude.
  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
  • Creative and analytical thinker with strong problem-solving skills.
  • Must demonstrate exceptional verbal and written communication skills.
  • Must demonstrate ability to communicate effectively at all levels of the organization.
  • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
  • Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems, and processes.

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