Salesforce CRM Administrator

The Salesforce CRM Administrator will manage the ongoing use, development, and implementation of Salesforce and related tools/plug-ins. This role serves as an administrator, data quality regulator, and project manager.

• Manage the Salesforce environment with 100+ users.
• Handle all basic administrative functions, including user account maintenance, reports and dashboards, workflows, and other routine tasks.
• Complete regular internal system audits and prepare for upgrades.
• Manage data feeds and other integrations.
• Coordinate the evaluation, scope, and completion of new development requests.
• Act as liaison with Marketing/Communications for Pardot campaigns and troubleshooting.
• Work with the institutional management team to establish suitable processes to support administrative, development, and change management activities.
• Identify and evaluate available plug-ins to support expanding organization requirements.
• Create, update, and modify APEX code and CSS for components and objects.
• Assist in training of new users and grow the Salesforce skill set across the organization.
• Effectively act as the liaison between users, vendors, and the application development teams.
• Work independently with members of the user community to define and document development requirements.

• Bachelor's degree in Business, Communications, Information Technology, or equivalent.
• 3-5 years of experience as a Certified Salesforce Administrator.
• Demonstrated experience with Salesforce administration and support in an enterprise production environment.
• Demonstrated experience with Salesforce security profiles and configuration, reports and dashboards, data integration tools, and application integration.
• General knowledge of Apex and Visual force development methods, Salesforce API, and Salesforce1 platform.
• Proven ability to work with groups and create customized metrics, reports, dashboards, and other quality measurement means.
• Proven ability to design and implement best practices and/or new processes and work with leaders and groups to facilitate user adoption.
• Strong understanding of Salesforce best practices and functionality.
• Strong data management abilities.
• Solid working understanding of Pardot and connectivity with Salesforce functions.
• A documented history of successfully driving projects to completion.
• A demonstrated ability to understand and articulate complex requirements.

• Sales Cloud, Service Cloud, and Developer certifications preferred.
• Excellent project management skills and a positive attitude.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
• Creative and analytical thinker with strong problem-solving skills.
• Must demonstrate exceptional verbal and written communication skills.
• Must demonstrate ability to communicate effectively at all levels of the organization.
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems, and processes.