Customer Experience Copywriter

3 weeks ago


Richmond, California, United States SimpliSafe Wireless Home Security Full time

We are looking for a creative and experienced Customer Experience Copywriter to join our team at SimpliSafe Wireless Home Security. This role offers a salary range of $75,000 - $95,000 per year.

In this role, you will be responsible for developing, writing, and editing various content, including user manuals, online help articles, FAQs, troubleshooting guides, and internal knowledge base articles for contact center agents. You will work closely with our product managers, engineers, and customer support teams to gather and understand technical information and ensure documentation is accurate, relevant, and user-friendly.

What We Offer:
  • Flexible Hybrid Schedule: Work options to accommodate your lifestyle.
  • Paid Time Off: Enjoy paid holidays and additional floating holidays.
  • Health Benefits: Comprehensive medical and dental coverage for you and your family.
  • Career Development: Ongoing training and growth opportunities to advance your career.


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