Customer Experience Representative

1 month ago

Richmond, California, United States Dave & Buster Full time
About Us

Dave & Buster's is a unique entertainment destination where every day is different. We're a fast-paced environment with flexible schedules that can accommodate school or other jobs. Our coworkers are amazing, and we're proud to offer an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES, and more.

Role Summary

We're seeking a skilled and enthusiastic Customer Experience Representative to join our Front Desk/Host team. In this role, you'll provide exceptional customer service, guide guests through their retail, game rental, and dining experiences, and create a memorable experience.

Key Responsibilities

As a Customer Experience Representative, you'll:
  • Deliver an unparalleled guest experience through a combination of food, drinks, and games in a fun environment.
  • Act as an ambassador to the building, greeting guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones.
  • Keep your supervisor informed of all problems or unusual matters of significance and take prompt corrective action where necessary.
  • Bid farewell to guests leaving, ensuring everything was satisfactory and inviting them to return.
  • Prepare for shifts by stocking the area with supplies, menus, silverware, power cards, gift cards, etc.
  • Review the cleanliness and organization of the Front Desk and Host station.
  • Ensure all menus are stocked and properly cleaned and maintained.
  • Check for restocking of necessary supplies.
  • Bring all areas up to standard.
  • Discuss problem areas with the manager.
  • Conduct merchandise inventory during and after shifts, if applicable.
  • Maintain a favorable working relationship with all other company team members.
  • Notify the manager of any unhappy guests.
  • Assist other team members as needed or as business dictates.
  • Drive table turn timing by scouting open tables, bussing, and cleaning tables as necessary.
  • Rotate seating appropriately following guidelines to ensure fairness and balance in the dining areas.
  • Manage flow from the front doors, efficiently helping guests with needs and directing as needed.
  • Manage wait times and communicate information as needed to guests, team members, and managers.
  • Deliver silverware as guests are seated.
  • Make timely and accurate calculations of bill transactions.
  • Greet and assist guests efficiently and with a smile while processing transactions.
  • Be responsible for the reconciliation of any monies from their banks.
  • Complete 'To Go' order transactions for guests and ensure accuracy.
  • Sell merchandise from the Front Desk, if applicable.


Requirements

To be successful in this role, you'll need:
  • A friendly and approachable demeanor.
  • The ability to smile frequently and provide excellent customer service.
  • Strong communication skills, both verbal and written.
  • The ability to read and communicate in English.
  • Restaurant, retail, or cashier experience is preferred but not required.

  • Customer Experience Representative

    4 days ago

    Richmond, California, United States Hibbet Sports Full time

    Are you looking for a challenging and rewarding career in retail? Look no further than Hibbett Sports! As a Customer Experience Representative, you will be responsible for providing exceptional customer service and driving sales growth.Main Responsibilities:• Develop and maintain strong relationships with customers, ensuring they have a positive experience...

  • Customer Experience Representative

    4 days ago

    Richmond, California, United States 24 Hour Fitness Full time

    Join Our TeamAt 24 Hour Fitness, we are passionate about helping our members achieve their wellness goals. As a Customer Experience Representative, you will play a critical role in delivering an exceptional experience to our guests and members.Key Responsibilities:Deliver outstanding sales and service experiences to all guests and members.Ensure guests have...

  • Customer Experience Associate

    1 week ago

    Richmond, California, United States NGM Marketing Full time

    About NGM MarketingNGM Marketing is a leading retail marketing and customer service company. We are committed to delivering exceptional results for our clients through innovative marketing strategies and exceptional customer experiences.Job SummaryWe are seeking a bright and motivated Customer Service Representative to join our team. The primary purpose of...

  • Customer Experience Representative

    4 days ago

    Richmond, California, United States Express Full time

    As a Sales Associate at Express, you'll play a critical role in driving business results through exceptional customer service and support. Key responsibilities include:Processing transactions quickly and accurately reducing customer wait timePositively resolving customer service-related issuesMaintaining a clean and organized sales floor, checkout, fitting...

  • Customer Experience Expert

    4 weeks ago

    Richmond, California, United States Comcast Full time

    Career OpportunityWe are looking for a talented individual to fill the position of Xfinity Retail Sales Representative. As a representative, you will play a critical role in delivering exceptional customer experiences and meeting sales targets.Total Target Compensation: $23.69 (Base Pay + Targeted Commission)

  • Customer Experience Associate

    4 days ago

    Richmond, California, United States McDonald's Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at McDonald's. This role is ideal for those who enjoy interacting with people, providing excellent service, and working in a fast-paced environment.About the RoleAs a Customer Service Representative, you will be responsible...

  • Customer Experience Specialist

    1 week ago

    Richmond, California, United States NGM Marketing Full time

    **NGM Marketing Overview**We're a fast-paced retail marketing agency dedicated to delivering results-driven strategies that propel our clients' success. As a Customer Service Representative, you'll be instrumental in driving sales growth and customer loyalty.Key Responsibilities:Customer Insights: Developing in-depth understanding of clients' products to...

  • Customer Experience Specialist

    4 days ago

    Richmond, California, United States Estes Express Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as an Entry Level Customer Care Representative.This is an excellent opportunity for someone looking to launch their career in customer service. As a Customer Care Representative, you will be the primary point of contact for our customers, providing exceptional...

  • Customer Experience Specialist

    1 week ago

    Richmond, California, United States Doswell Operating Group Full time

    Job OverviewAs a Customer Experience Specialist at Doswell Operating Group, you will play a vital role in delivering exceptional customer experiences. We are seeking a highly skilled and dedicated individual to join our team as a Customer Service Representative. The successful candidate will possess excellent communication skills, be able to work...

  • Customer Experience Representative

    4 days ago

    Richmond, California, United States Anthropologie Full time

    Key Responsibilities:We are seeking an experienced Sales Associate to join our team at Anthropologie. As a key member of our sales floor, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and contributing to the achievement of sales goals.">Key Qualifications:Excellent communication and...

  • Customer Experience Specialist

    1 week ago

    Richmond, California, United States A&M Ventures Full time

    Why Choose A&M Ventures? At A&M Ventures, we value our employees and offer a range of benefits to support their personal and professional development. As a Wireless Sales Trainee, you can expect a competitive salary, comprehensive training, and opportunities for advancement. Our team is passionate about delivering exceptional customer service and building...

  • Customer Experience Specialist

    4 weeks ago

    Richmond, California, United States DISH Full time

    About DISHDISH, a renowned satellite television provider, has been at the forefront of connectivity solutions for over 40 years. With a diverse range of brands under its umbrella, including EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, and Gen Mobile, DISH is committed to simplifying lives through innovative products and services.Job DescriptionSalary...

  • Customer Experience Specialist

    2 weeks ago

    Richmond, California, United States Hand & Stone Carytown Richmond Full time

    About UsAt Hand & Stone Carytown Richmond, we believe in fostering a positive and supportive work environment that allows both personal and professional growth. We are dedicated to providing exceptional customer service and promoting a culture of excellence in every aspect of our business.Salary and Career GrowthThe estimated salary for this position is $14...

  • Customer Service Representative

    4 days ago

    Richmond, California, United States HomeTeam Pest Defense Full time

    OverviewWe are the industry leader in pest management solutions. At HomeTeam Pest Defense, we prioritize customer satisfaction and deliver a delightful experience to every homeowner.As a Customer Service Representative, you will play a vital role in providing positive experiences that significantly affect our customers' likelihood to continue using and...

  • Customer Service Representative

    4 days ago

    Richmond, California, United States Which Wich Superior Sandwiches Full time

    About UsWhich Wich Superior Sandwiches is a leading sandwich chain with a focus on quality ingredients and exceptional customer service. Our team members are passionate about what they do and strive to create a welcoming atmosphere for our guests.The JobWe're seeking a motivated Customer Service Representative to join our team. In this role, you'll be...

  • Customer Service Representative

    2 weeks ago

    Richmond, California, United States Qualified Staffing Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at Qualified Staffing. As a key member of our team, you will play a vital role in managing customer accounts, ensuring their satisfaction, and driving inside sales initiatives. This is an exciting opportunity for someone who is passionate about delivering exceptional...

  • Customer Service Representative

    4 days ago

    Richmond, California, United States Dave & Buster Full time

    Company OverviewDave & Buster's is a unique entertainment destination that offers an exciting and dynamic work environment. As a Customer Service Representative, you will be part of a team that provides unparalleled service to our guests, ensuring they have a positive and memorable experience.

  • Customer Service Representative

    4 days ago

    Richmond, California, United States CubeSmart Self Storage Full time

    Job Description:At CubeSmart Self Storage, we are seeking a highly skilled Customer Service Representative to join our team. This individual will be responsible for managing and maintaining our storage properties, requiring strong customer service and property maintenance skills.Responsibilities:Developing customer relationships through exceptional...

  • Customer Service Representative

    4 days ago

    Richmond, California, United States HomeTeam Pest Defense Full time

    Role OverviewWe are seeking a highly skilled Customer Service Representative to join our team at HomeTeam Pest Defense. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our homebuilders.

  • Customer Service Representative

    2 weeks ago

    Richmond, California, United States GPM Investments Full time

    GPM Investments is committed to delivering an outstanding shopping experience to our customers. As a Customer Service Representative, you will play a key role in achieving this goal by providing personalized assistance, addressing customer concerns, and ensuring a seamless shopping experience.The estimated salary for this position is $28,000 - $38,000 per...