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Private Events Manager

2 months ago

Rancho Santa Fe, California, United States Rancho Valencia Resort Full time
Job Overview

POSITION SUMMARY

The Catering Sales Manager plays a pivotal role in orchestrating and managing private events, including weddings and corporate gatherings. This individual will be tasked with developing strategic sales initiatives aimed at achieving or surpassing revenue targets. Responsibilities include responding to catering inquiries, qualifying leads, engaging potential clients through outreach, hosting client meetings, conducting venue tours, preparing detailed proposals, and negotiating catering agreements. Analyzing lost business opportunities will also be a key component of strategic planning.

KEY RESPONSIBILITIES

  • Drive catering sales by generating new business opportunities.
  • Oversee logistics for all group events, meetings, and activities coordinated through the sales department.
  • Negotiate pricing for banquet services, function spaces, and hotel amenities in accordance with departmental guidelines.
  • Document all client requirements in writing, ensuring clear communication with all relevant hotel departments.
  • Verify that all event details are accurately reflected in Banquet Event Orders (BEOs) and group resumes, resolving any discrepancies promptly.
  • Inspect function room setups prior to guest arrival to ensure compliance with client specifications and hotel standards.
  • Collaborate with the sales team to cultivate new and repeat business, enhancing client events and managing inventory for function spaces and room blocks.
  • Maintain organized and up-to-date client files, adhering to departmental policies.
  • Formulate sales strategies to meet or exceed catering revenue objectives.
  • Work closely with culinary and banquet teams to devise innovative solutions that cater to client needs while maximizing profitability.
  • Respond to sales inquiries, qualify potential leads, and engage clients through site visits and proposal presentations.
  • Facilitate pre- and post-event meetings with clients and key staff as necessary.
  • Conduct hotel tours for prospective clients, utilizing effective presentation and sales techniques.
  • Coordinate menu tastings with clients, including couples and event planners.
  • Participate in safety initiatives and adhere to all safety protocols.
  • Support community service, sustainability, and environmental efforts of the hotel.
  • Perform additional duties as assigned.

QUALIFICATIONS

Essential:

  • At least two years of experience in hotel catering and conference services management.
  • Proven ability to develop action plans for catering account engagement.
  • Effective communication skills in English with clients, vendors, and staff.

Preferred:

  • Experience in a luxury resort environment.
  • Bachelor's degree.
  • Familiarity with Delphi software.

SKILLS REQUIRED

  • Ability to work independently in a fast-paced environment.
  • Strong interpersonal and persuasive management skills.
  • Excellent verbal and written communication abilities.
  • Proficiency in Microsoft Office Suite.
  • Strong organizational skills with meticulous attention to detail.
  • Exceptional customer service orientation.

TRAVEL REQUIREMENTS

Occasional local and out-of-town travel may be necessary.

PHYSICAL DEMANDS

This role may require frequent physical activities such as reaching, bending, lifting, and walking, particularly in relation to property inspections. The ability to lift up to 25 lbs. occasionally is required.

Vision and hearing capabilities must be sufficient to perform essential job functions, including clear communication and responding to alarms.