Field Sales Ambassador

2 weeks ago

Joshua Tree, California, United States Rivian Full time
About Rivian

Rivian is a pioneering company dedicated to creating a sustainable future through innovative electric adventure vehicles and exceptional customer experiences. Our mission is to empower people to explore the world while minimizing our impact on the environment.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Part-time Charging Post Guide. As a key representative of our brand, you will be responsible for delivering exceptional customer experiences, promoting our products, and fostering a deep connection between our brand and the community.

Key Responsibilities
  • Welcome and Engage Customers: Provide a positive and inclusive experience for all visitors, ensuring their needs are met and expectations are exceeded.
  • Drive Commercial Success: Demonstrate a commitment to achieving commercial business objectives and supporting brand initiatives, including demo drives, demand generation, lead generation, product deep-dives, gear demos, trip planning, and community events.
  • Product Expertise: Possess a high level of brand and product expertise, staying up-to-date on all required training and courses.
  • Seamless Charging Experience: Ensure customers have a seamless charging experience at your location, providing education and hands-on support.
  • Community Building: Share your passion for adventure and stewardship, using your local knowledge to connect community members with outdoor venues, activities, eateries, and beyond. Build the bond between the community and our brand.
  • Operational Excellence: Perform day-to-day operational duties, including event production and support, BOH upkeep, food & beverage support, shipping and receiving duties, general space upkeep, cleaning duties, and building or maintaining visual displays as necessary.
  • Quality and Presentation: Relentlessly uphold retail, hospitality, and vehicle presentation standards, ensuring our locations always look and feel premium.
  • Technical Support: Assist in maintaining onsite charging equipment, performing basic troubleshooting as needed, and cascading any issues with the appropriate sense of urgency.
  • Additional Responsibilities: Take on additional projects, duties, and assignments as required and/or by request from leadership.
Requirements
  • Customer Service Experience: 1-2 years of experience in customer service required; field marketing, sales, education, or hospitality environment preferred.
  • Age and Education: At least 21 years of age; High School Diploma or GED required.
  • Flexibility and Travel: Ability to work a flexible schedule to support customers on nights, weekends, and/or holidays; ability and willingness to travel based on business needs to support other market launches and operations.
  • Technical Skills: Experience using POS and CRM software preferred.
  • Driving Record: Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from) and possess an exceptional driving record.
  • Background Check: No drug or alcohol-related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving-related suspensions or revocation of Driver License within a 3-5 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring.
  • Sales Licenses: Ability to obtain and maintain local sales licenses if applicable in your state.
  • Equal Opportunity Employer: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Competencies
  • Energetic and Enthusiastic Customer Interaction: Energetic, enthusiastic, and engaging customer interaction style.
  • Technical Knowledge: Ability to understand and articulate concepts in the technology and automotive space.
  • Resilience and Adaptability: Resilience and ability to overcome objections using active listening and critical thinking.
  • Multi-Tasking: Ability to multi-task while providing exceptional quality of work.
  • Communication Skills: Excellent written and verbal language skills in English, additional languages a plus.
  • Learning Agility: Ability to learn quickly, thrive in a fast-paced environment, and adapt to changing timelines.
  • Customer Obsession: An obsessive approach to elevating the customer experience and commitment to taking every opportunity to over-deliver when it comes to delighting and interacting with our community.
Physical Requirements
  • Working Conditions: Willingness to work in various working conditions, including being in a full-service Charging Post or unpredictable weather conditions.
  • Physical Exertion: Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).
  • Hand Use: Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners.
  • Visual Requirements: Strong understanding of written and spoken English.
  • Visual Acuity: Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions, or schematics.

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