Field Sales Ambassador
6 days ago
Rivian is a pioneering company dedicated to creating a sustainable future through innovative electric adventure vehicles and exceptional customer experiences.
Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Part-time Charging Post Guide. As a key representative of our brand, you will be responsible for delivering exceptional customer experiences, educating customers about our products, and promoting our brand values.
Key Responsibilities- Welcome and engage customers, providing a positive and inclusive experience that exceeds their expectations.
- Demonstrate a commitment to achieving commercial business objectives and supporting brand initiatives, including demo drives, demand generation, lead generation, product deep-dives, gear demos, trip planning, and community events.
- Possess a high level of brand and product expertise, staying up-to-date on all required training and courses.
- Ensure customers have a seamless charging experience at your location, providing education and hands-on support.
- Share your passion for adventure and stewardship, using your local knowledge to connect community members with outdoor venues, activities, eateries, and beyond.
- Maintain a strong knowledge of all tools, including POS (Point of Sale) and CRM (Customer Relationship Management), and actively leverage these platforms to generate leads and enhance customer experience.
- Perform day-to-day operational duties, including event production and support, BOH upkeep, food & beverage support, shipping and receiving duties, general space upkeep, cleaning duties, and building or maintaining visual displays as necessary.
- Relentlessly uphold retail, hospitality, and vehicle presentation standards, ensuring our locations always look and feel premium.
- Assist in maintaining onsite charging equipment, performing basic troubleshooting as needed, and cascading any issues with the appropriate sense of urgency.
- Take on additional projects, duties, and assignments as required and/or by request from leadership.
- 1-2 years' experience in customer service required; field marketing, sales, education, or hospitality environment preferred.
- At least 21 years of age.
- High School Diploma or GED required.
- Ability to work a flexible schedule to support customers on nights, weekends, and/or holidays; ability and willingness to travel based on business needs to support other market launches and operations.
- Experience using POS and CRM software preferred.
- Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from) and possess an exceptional driving record.
- No drug or alcohol-related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving-related suspensions or revocation of Driver License within a 3-5 year period.
- Ability to obtain and maintain local sales licenses if applicable in your state.
- Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
- Energetic, enthusiastic, and engaging customer interaction style.
- Ability to understand and articulate concepts in the technology and automotive space.
- Resilience and ability to overcome objections using active listening and critical thinking.
- Ability to multi-task while providing exceptional quality of work.
- Excellent written and verbal language skills in English, additional languages a plus.
- Ability to learn quickly, thrive in a fast-paced environment, and adapt to changing timelines.
- An obsessive approach to elevating the customer experience and commitment to taking every opportunity to over-deliver when it comes to delighting and interacting with our community.
- Willingness to work in various working conditions, including being in a full-service Charging Post or unpredictable weather conditions.
- Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).
- Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners.
- Strong understanding of written and spoken English.
- Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions, or schematics.
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