Call Center Representative

2 weeks ago


Toledo, Ohio, United States Zepf Full time
Job Title: Call Center Representative

Zepf Center is seeking a highly skilled and detail-oriented Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients through prompt and professional communication.

Key Responsibilities:
  • Screen callers to identify eligibility for services and collect demographic and insurance information
  • Schedule medical appointments for patients and ensure accurate demographic information is entered into the Electronic Health System
  • Act as a liaison for patients, directing calls to other departments as needed and sending communication to clinical staff
  • Provide assistance with other clerical duties as call volume permits and maintain confidentiality of patient health information
Requirements:
  • High School Diploma or GED required
  • Two years experience in a similar role preferred
  • Highly computer proficient
Benefits:
  • No Premium High-Deductible Medical Insurance Plan with an attached Health Savings Plan featuring a generous annual employer contribution of $1,000 ($2,000 for family coverage)
  • Free Telemedicine Services
  • Dental Insurance with orthodontics
  • Vision Coverage
  • 403(b) retirement plan with immediate entry and an employer match of 3% and employer contribution of 2% at 1 year of service
  • Employer Paid Life Insurance of 1x salary
  • Optional Employee Supplemental Life Insurance
  • Pet Insurance
  • Generous Time off including Sick Leave, Vacation, Personal Time and Holiday pay (9 days)
  • Tuition Reimbursement and license reimbursement
  • Sanctuary Module of Care for Clients and Staff


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