Customer Service Associate

5 days ago


Topeka, Kansas, United States Capitol Federal Savings Bank Full time
Key Responsibilities

As a Customer Experience Representative, you will be the first point of contact for our customers, providing exceptional support and service to ensure their needs are met.

Key Tasks:

  • Receive and respond to customer inquiries via phone
  • Determine customer needs and provide relevant solutions or referrals
  • Provide direct support services to customers, or connect them with a staff member in the appropriate department

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously
  • Strong problem-solving and analytical skills

About Us:

Capitol Federal Savings Bank is a leading financial institution dedicated to providing exceptional customer service and support. We are committed to helping our customers achieve their financial goals and live their best lives.



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