Sales and Customer Service Representative
1 month ago
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? As a Sales and Customer Service Associate at Massage Envy, you\u2019ll have the opportunity to make a real difference in people\u2019s lives while growing your skills and career.
What We Offer:
- Competitive compensation and bonus structure
- Comprehensive benefits package, including medical, dental, and vision coverage
- 401(k) matching program
- Paid time off for full-time employees
- Employee referral bonus program
- Employee Assistance Program
- A flexible schedule to balance work and life
- In-depth product and service training
- A free massage, skincare, or stretch service each month
- Discount on all products
What We\u2019re Looking For:
- A high school diploma or equivalent and previous retail or sales experience (preferred)
- Critical thinking and problem-solving skills with excellent math and computer skills
- Excellent communication and interpersonal skills to build strong relationships with guests
- A passion for total body care and a general knowledge of massage and skin care services
Day-to-Day Responsibilities:
- Provide exceptional customer service and make every guest feel valued and understood
- Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
- Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
- Help grow and retain a client base both in-person and through phone/email outreach
Culture and Support:
- Trained leadership that is invested in your success
- Award programs (like Sales Associate of the Year)
- A caring community that celebrates individuality and shares knowledge
If you\u2019re ready to join a growing community with experienced professionals who share your passion, we can\u2019t wait to meet you
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